Excellence in Service for Paratransit Managers online course
Easter Seals Project ACTION presents:
"Excellence in Service for Paratransit Managers"
ONLINE: Jan. 4 - March 12, 2010
(Participation in a live closing teleconference on March 11
is required.)
Space is limited. Please apply online by Dec. 4, 2009.
About the Course
This free, 10-week virtual training course is designed for ADA Complementary Paratransit managers who are new to the field. Content highlights the history of the disability movement and how to engage the disability community in your service area, while gaining a greater understanding of the ADA and sensitivity toward people who have disabilities.
ADA Complementary Paratransit managers often come into their positions with a strong transportation background, but with little contact with individuals with disabilities or the disability community. This online course offers an introduction.
While this is a virtual course, there is an opportunity to share experiences, ideas and knowledge with colleagues. The course contains readings, activities, and online and teleconference interaction. The format is flexible enough to allow busy professionals to log in and work at any hour of the day or night. Students will be expected to participate in a minimum of 15 concentrated hours on the course activities over the 10-week span of the course.
A limited enrollment offers an environment in which ADA complementary paratransit managers will get to know the course instructor as well as their peers.
How the course is structured
The course includes five learning modules consisting of readings, videos, audio recordings, activities, forums, and quizzes; a live closing teleconference; and in-depth homework activities.
- Module 1: History
- Module 2: Assessing the Local Landscape
- Module 3: Problem-Solving Process
- Module 4: Effective Communication
- Module 5: The Americans with Disabilities Act
Application process
Class size is limited. Applications are due by Friday, Dec. 4, 2009. Applicants will be notified of their selection on or before Monday, Dec. 7. If selected, applicants will receive an orientation booklet and CD-rom with the information needed to begin the course. Participants are required to participate in a live closing teleconference scheduled for Thursday, March 11, 2010, from 2 - 4 p.m. Eastern Time.
What are the selection criteria?
Priority is given to applicants who:
- Are a manager of an ADA Complementary Paratransit organization
- Are new to the ADA Complementary paratransit field
- Have limited experience working with people with disabilities
What is expected of class members?
- Completion of reading and listening assignments
- Participation in teleconference and forum entries
- Completion of assignments and quizzes
NOTE: Certain activities, including the live closing teleconference, are required for completion of the course. For more information, contact the course instructor, Kristi Ross, at ESPM@easterseals.com or (800) 659-6428.
What is included in the training?
During the 10 weeks of study and shared discussion, class members will complete five learning modules consisting of readings, videos, audio recordings, activities, forum entries, and quizzes, and participate in in-depth homework activities and one live closing teleconference. The total number of hours required of each participant will be approximately 15. Class sizes are small, so you will have great opportunities for peer-to-peer learning and interaction.
Course Calendar
Start Date: Monday, Jan. 4. 2010
Date of the Live Closing Teleconference: Thursday, March 11, 2010 (2 - 4 p.m. Eastern Time)
End Date: Friday, March 12, 2010
Cancellation policy
If you learn that you are unable to participate in the course, contact ESPA immediately so that other individuals can be contacted from the waiting list.
For more information
To inquire about the course contact the instructor, Kristi Ross, ESPM@easterseals.com, 800-659-6428.
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