Passenger Assitance

PASSENGER ASSISTANCE
	Title	Abstract
	Let’s Go! A Guide to Getting Around Your Community in Florida County-by-County Transportation Information and Services for Persons with Developmental Disabilities and Their Families May 2009 Download Guide (4.8 MB)	This document provides a guide of services in each Florida county to find transportation services for people with disabilities and contains information such as who to contact when planning a trip, list of each county’s transportation coordinators and transportation services, fare information, information on who to contact in case of a disaster, etc.
	Passenger Assistance Techniques: A Training Manual for Vehicle Operators of Systems Transporting the Elderly and Handicapped Henderson, William; Dabney, Raymond, Thomas, David; 1982 Call Number: HQ1063.PA-Pub 1982	The following training manual assumes that you are already a skilled, careful vehicle operator. The intent of this manual is to help you gain some useful information on the particular needs of the elderly and/or handicapped passenger and to suggest some ways of providing assistance to such passengers in a safe and unobtrusive manner as possible.
	Positioning and Securing Riders with Disabilities and their Mobility Aids in Transit Vehicles: Designing an Evaluation Program ECRI Plymouth Meeting, Project Action/NIAT/Easter Seal; 1994 Call Number: HQ1063.PA-Pub 1994	This report presents the results of a study sponsored by the National Easter Seal Society's Project ACTION to objectively evaluate the positioning of riders with disabilities and their mobility aids on transit vehicles. The study was based on a critical review of information available in the areas of biomechanics, accident statistics, physical testing and research, existing standards, and guidelines, ergonomics, human factors, and transit vehicle and service characteristics.
	Innovative Technologies and Practices for Accessible Transportation The Community Transportation Assistance Program; 1994 Call Number: HQ1063.PA-Pub 1994	Innovative, accessible technologies and practice are changing the face of public transportation. Transit systems need to comply with the requirements of ADA and need to know about the range of applied technology currently on the market and being developed. The innovative technologies and practices discussed in this brief are particularly cost-effective or ground-breaking, or both.
	Tri-Wheeled Scooters Transported on Buses and Vans: Assessment of Securement and Restraint Issues Spiller, David; US Department of Transportation; 1995 Call Number: HQ1063.PA-Pub 1995	Under the ADA of 1990, all 'common wheelchairs and mobility aids,' including tri-wheeled scooters, must be accommodated on buses and vans used in public transit service. Several transit systems have recently expressed their concerns to the FTA on the safety of transporting tri-wheeled scooters and their occupants. Responding to these concerns, this report provides, for transit system staff and other interested parties, a comprehensive assessment of securement and restraint issues relate to the transport of tri-wheeled scooters and their occupants on buses and vans used in public transit service.
	TCRP Report 47: A Handbook for Measuring Customer Satisfaction and Service Quality Transportation Research Board; 1999 Call Number: HQ1063.PA-Pub 1999	This handbook focuses on how to measure customer satisfaction and how to develop transit agency performance measures. It will be of interest to transit managers, market research and customer service personnel, transit planners, and others who need to know about measuring customer satisfaction and developing transit agency performance measures. This handbook provides methods on how to identify, implement, and evaluate customer satisfaction and customer-defined quality service.
	Innovative Practices in Paratransit Services Easter Seals Project Action; 2002 Call Number: HQ1063.PA-Pub 2002	This volume is organized into four main sections representing elements deemed critical to the successful operation of paratransit systems including: Paratransit Service Operations; Paratransit Service Management; Paratransit System Design; Supplementary and Associated Programs.