Title

Abstract

Guide to Assistance Dog Laws (Print)

Assistance Dogs International

This booklet is designed to provide information about the rights of people with disabilities who use Assistance Dogs.

RTAP Problem Passengers: Challenging Situations

Federal Transit Administration

Call Number: HQ1063. PA

This video was developed to give you strategies and tips for handling the many challenges that confront rural transit operators every day. A transit operator must know more than how to drive and maintain a vehicle and get people to their destinations safely and on time.

Transporting Passengers with Special Needs: A Coaching Program (VHS)

National Safety Council; 1993

Call Number: HQ1063.PA 1993

This course will cover both defensive driving and passenger assistance skills and techniques. Note the term "Coaching" in the title of the course. It's used because it is not a lecture course. Instead, the course is based on group discussion and hands-on practice.

Where There's A Wheel There's A Way (VHS)

Empire State Training Association; 1995

Call Number: HQ1063.PA 1995

This video offers information on understanding and successfully navigating through challenging situations while maintaining the self-respect of the customer and bus operator. CDTA drivers talk about their experiences with good customer service. 

Passenger Relations for Outstanding Service (PROS)

NY State DOT; 1995

Call Number: HQ1063.PA 1995

This program was developed after consulting with bus operators to determine what they felt were the most challenging customer behaviors. This information was then used to create a training program that addressed these concerns. After participating in this program, transit employees will be able to: recognize the importance of providing excellent service; conduct themselves in a professional manner; identify challenging customer situations and apply strategies; understand the appropriate attitudes and responses; apply specific strategies and techniques to ensure safety.

The Braun Corporation: Commercial Wheelchair Lift Operational Video

The Braun Corporation; 1996

Call Number: HQ1063.PA 1996

This video gives a detailed demonstration of proper use of Commercial Wheelchair Lifts (L211VARS, L911ARS, L19ADA). The video is intended as a complement to the operational manual and topics include: Manual back-up pump operations, ADA lift requirements, loading procedures, interlocks, and cargo door.

Trading Places: Assisting Passengers with Special Needs

Federal Transit Administration; 1998

Call Number: HQ1063.PA 1998

This training package is designed to educate and/or remind transit personnel of the obstacles confronting many elderly and disabled passengers and to offer practical suggestions for better serving these riders. The end result should be greater quality service for all passengers.

Wheelchair Management

Transportation Management Associates; 199

Call Number: HQ1063.PA 1991

Passenger Assistance Techniques

How to Communicate with Someone Who Has Alzheimer’s Disease or Related Dementia (DVD)

Healing Arts Communication 2000

This video program defines Alzheimer’s Disease and its effects and teaches communication techniques that can bring higher quality of life both to the person who has Alzheimer’s and to the caregiver.

How to Communicate with Someone Who Has Hearing Loss

Healing Arts Communication 2000

This program will teach you how to

communicate effectively with someone who has

hearing loss.