Coffel, Kathryn, Kathryn Coffel Consulting, LLC 2013 Market research panels offer the potential of fast, inexpensive market research, but if not designed correctly, their benefits can come at the expense of quality results. This synthesis defines the various types of market research panels, identifies critical issues that a researcher needs to consider when engaging in.. read more →

This report includes guidance, strategies, tools, and resources to help paratransit service providers plan, prepare for, respond to, and recover from a range of emergencies. View Report read more →

08This digest presents the results of TCRP Project H-44, “Developing Partnerships between Transportation Agencies and the Disability and Underrepresented Communities.” The research was undertaken to provide practitioners with a resource guide and best practices for developing productive relationships with the disability and underrepresented groups.  View PDF April 2013 read more →

AARP Public Policy Institute The purpose of this report is to articulate a vision of livable communities for persons of all ages, and particularly for people age 50 and older. This report explores the connections between a livable community and community engagement among its residents and shows how both affect the “successful aging” of its.. read more →

National RTAP; 2012 Abstract: This package comes with the Resource Handbook, Training Guide and DVD. Defines risk management, provides examples of effective risk management activities, and describes the process of developing a risk management program. View Document read more →

Florida’s Section 5311 sub-recipient agencies must adopt one of two FDOT model substance abuse policies. Employees or applicants who violate the drug and alcohol testing program by testing positive or refusing a DOT required drug or alcohol test must be immediately removed from safety sensitive duty and provided a referral to a qualified Substance Abuse.. read more →

Florida Department of Transportation October 2011 This Resource Guide has been developed for the Florida Department of Transportation by the Center for Urban Transportation Research (CUTR) at the University of South Florida to help local agencies identify various resources that can assist them in accomplishing their objectives. Included within this document is information about local,.. read more →

Florida’s Section 5311 sub-recipient agencies must adopt one of two FDOT model substance abuse policies. Employees or applicants who violate the drug and alcohol testing program by testing positive or refusing a DOT required drug or alcohol test must be immediately removed from safety sensitive duty and provided a referral to a qualified Substance Abuse.. read more →

Authored by Diana Byrnes, Substance Abuse Management Specialist, Center for Urban Transportation Research This manual provides safety-sensitive employees with an overview of the DOT drug and alcohol testing program. Included are explanations of the urine collection process, breath alcohol testing process, the actions that constitute an employee’s refusal to test and the consequences of positive.. read more →

(CD Accompaniment) National Rural Transit Assistance Program (RTAP); 2011 Abstract: This resource focuses on teaching transit staff that interact with customers the importance of customer service, as well as providing them with the tools and training they need to provide excellent customer service regardless of the situation or who the customer may be. This learner’s.. read more →