Date and Time: April 28, 2026 at 11:00am-12:00pm Description In the transit industry, every call is an opportunity to reinforce safety, reliability, and passenger trust. This concise, 30 minute webinar is designed for customer service agents, operations staff, and supervisors who answer phones daily. Using proven best practice frameworks we’ll walk through the core elements.. read more →
Date and Time: April 30, 2026 at 11:00am-12:00pm Description Are phone calls with a particular customer, client, or colleague leaving you feeling stressed, frustrated, and depleted? This focused 60-minute training session provides you with the tools to transform these interactions. Learn proactive preparation techniques, calming methods, and key phrases to manage frustration and achieve positive.. read more →
Date and Time: May 6, 2026 at 10:00-11:00am Description Join Florida RTAP for a one-hour interactive webinar focused on the interpersonal skills vital for effective transit management. For rural transit agencies, clear communication and strong leadership are the backbones of a safe and efficient operation. This session will dive into the “how-to” of building a.. read more →
Description Date and Time: April 2, 2026 at 11:00am-12:00pm (ET) Are you unknowingly sabotaging your communication? Often, the problem isn’t what you’re saying, but how you’re saying it and what your body is portraying. During this session, we’ll explore how unconscious gestures, posture, and eye contact can sabotage your communication. You’ll learn to identify common body.. read more →
This National RTAP technical brief, Applying Good Business Practices: Hiring, Training and Evaluating Employees, focuses on recruiting, hiring and retaining transit employees. It also identifies strategies for motivating and empowering employees, training employees, and conducting performance evaluations. It is a companion to the technical brief, Leading the Rural Transit Organization. The tech brief was released.. read more →
Learn about the rights and responsibilities of riders and transit operators regarding service animals and transit systems. This open-captioned video (10-minutes, 18 seconds) is produced by the Southeast ADA Center, a project of the Burton Blatt Institute at Syracuse University and a regional center in the ADA National Network. The video describes the purpose of.. read more →
Pre-trip This video presents guidelines that transit agencies can use when developing their own pre-trip/post-trip inspection procedures. These guidelines serve as a sample of best practice methods for inspecting vehicle components generally found on Type II vehicles. https://vimeo.com/aecomvizstudio/review/424871401/e267abb387 Triennial Maintenance Review This video presents a sample vehicle safety inspection performed during a transit agency’s Triennial.. read more →
This publication provides information, tips and resources for bus operators assisting passengers with Alzheimer’s and Dementia. Operators who are aware of the challenges that individuals with dementia and their caregivers face, are better able to recognize dementia symptoms and ensure a safe trip for all riders. View Report read more →
Recently, FTA’s Office of Transit Safety and Oversight hosted a panel discussion on human trafficking during the 2019 FTA Joint State Safety Oversight and Rail Transit Agency Workshop. Speakers included FTA, the A21 Campaign, Southwest Transit Association, and American Public Transportation Association. Watch the full video for information, training, and other resources on human trafficking.. read more →
Did you miss the Lessons Learned From Lane Transit District’s Service Animal Pilot Program webinar? The recording is available: https://www.youtube.com/watch?v=GeyuHOr1gmw Learn more about LTD’s Service Animal Program: https://www.ltd.org/latest-news/ltds-receives-national-attention-for/ Service animal requirements and the full Service Animal Pilot Program report can be found at www.LTD.org/animals-on-the-bus/. read more →