Date and Time: April 28, 2026 at 11:00am-12:00pm Description In the transit industry, every call is an opportunity to reinforce safety, reliability, and passenger trust. This concise, 30 minute webinar is designed for customer service agents, operations staff, and supervisors who answer phones daily. Using proven best practice frameworks we’ll walk through the core elements.. read more →
This National RTAP technical brief, Applying Good Business Practices: Hiring, Training and Evaluating Employees, focuses on recruiting, hiring and retaining transit employees. It also identifies strategies for motivating and empowering employees, training employees, and conducting performance evaluations. It is a companion to the technical brief, Leading the Rural Transit Organization. The tech brief was released.. read more →
Learn about the rights and responsibilities of riders and transit operators regarding service animals and transit systems. This open-captioned video (10-minutes, 18 seconds) is produced by the Southeast ADA Center, a project of the Burton Blatt Institute at Syracuse University and a regional center in the ADA National Network. The video describes the purpose of.. read more →
Pre-trip This video presents guidelines that transit agencies can use when developing their own pre-trip/post-trip inspection procedures. These guidelines serve as a sample of best practice methods for inspecting vehicle components generally found on Type II vehicles. https://vimeo.com/aecomvizstudio/review/424871401/e267abb387 Triennial Maintenance Review This video presents a sample vehicle safety inspection performed during a transit agency’s Triennial.. read more →
National RTAP; 2012 Abstract: The Essential Skills for Trainers module can be used in two ways: as a course that will teach you important principles and techniques of training, or as a manual that will take you through the steps of preparing to conduct your next training session. The program explores a number of topics,.. read more →