Date and Time: April 28, 2026 at 11:00am-12:00pm Description In the transit industry, every call is an opportunity to reinforce safety, reliability, and passenger trust. This concise, 30 minute webinar is designed for customer service agents, operations staff, and supervisors who answer phones daily. Using proven best practice frameworks we’ll walk through the core elements.. read more →
Date and Time: April 30, 2026 at 11:00am-12:00pm Description Are phone calls with a particular customer, client, or colleague leaving you feeling stressed, frustrated, and depleted? This focused 60-minute training session provides you with the tools to transform these interactions. Learn proactive preparation techniques, calming methods, and key phrases to manage frustration and achieve positive.. read more →
Date and Time: May 6, 2026 at 10:00-11:00am Description Join Florida RTAP for a one-hour interactive webinar focused on the interpersonal skills vital for effective transit management. For rural transit agencies, clear communication and strong leadership are the backbones of a safe and efficient operation. This session will dive into the “how-to” of building a.. read more →
Description Date and Time: April 2, 2026 at 11:00am-12:00pm (ET) Are you unknowingly sabotaging your communication? Often, the problem isn’t what you’re saying, but how you’re saying it and what your body is portraying. During this session, we’ll explore how unconscious gestures, posture, and eye contact can sabotage your communication. You’ll learn to identify common body.. read more →
October 30, 2025 | 2:00 – 3:30pm Description This important training, presented by the Florida Highway Patrol (FHP), that will guide you through the Florida Highway Safety and Motor Vehicles (FLHSMV) and the Federal Motor Carrier Safety Administration (FMCSA) requirements of obtaining, maintaining, and displaying US Department of Transportation (USDOT) numbers on applicable vehicles. The.. read more →
September 11, 2024 | 10:30 – 11:30am Presenters: Laurie Zeruto and Dean Kirkland-McMillan, CUTR Description What’s the expiration date? Don’t throw out those required records with the sour milk!! Make sure you attend this important session to learn about what records you’re required to keep and how long you’re required to keep them. Recording Evaluation.. read more →
October 30, 2023 | 1:00 – 2:00pm (ET) This webinar is hosted by the Florida Department of Transportation’s Florida Rural Transit Assistance Program (RTAP). Leadership is an art, and the question has always been, “Are people born leaders, or can anyone become a leader?” The truth is that anyone can be a leader – all you.. read more →
Thu, Oct 19, 2:00 PM – 3:00 PM (EDT) This webinar is hosted by the Florida Department of Transportation’s Florida Rural Transit Assistance Program (RTAP). Participants will hear valuable information about building and maintaining relationships with local stakeholders and decision makers before a “crisis” occurs, and communicating with them well in advance of presenting an action.. read more →
Tue, Oct 03, 1:00 PM – 2:30 PM (EDT) This webinar is hosted by the Florida Department of Transportation’s Florida Rural Transit Assistance Program (RTAP). Documentation is mandatory in the process of conducting a bus collision investigation. Accident reports are required by Federal and state laws and are crucial in lawsuit preparations. This session will.. read more →