Date and Time: April 28, 2026 at 11:00am-12:00pm
Description
In the transit industry, every call is an opportunity to reinforce safety, reliability, and passenger trust. This concise, 30 minute webinar is designed for customer service agents, operations staff, and supervisors who answer phones daily. Using proven best practice frameworks we’ll walk through the core elements of effective telephone communication that keep passengers informed, calm, and satisfied.
Recording
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