(CD Accompaniment)

National Rural Transit Assistance Program (RTAP); 2011

Abstract: This resource focuses on teaching transit staff that interact with customers the importance of customer service, as well as providing them with the tools and training they need to provide excellent customer service regardless of the situation or who the customer may be. This learner’s guide offers fast facts, best practices, exercises, quizzes and other guidelines to help drivers, dispatchers and other transit staff cultivate the best attitude for truly excellent customer service.

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