PSTA Bus Operator Goes the Extra Mile

Barbara Irizarry has been employed with PSTA for over 16 years as a Bus Operator. Throughout those years, Barbara has always exemplified excellence in safety and customer service. Whether patrons or fellow employees, Barbara is always constantly striving to help people. She is full of energy and passes on a happy attitude to all.

Barbara’s love for her job permeates into her actions. She treats everyone with the utmost respect and dignity and goes above and beyond to help people, not only by safely transporting them, but by making it an enjoyable and happy experience. Upon entering her bus, people not only encounter a well-dressed driver who makes an extra effort to pleasantly greet them, but quickly realize that her love of people and of her job make her an outstanding citizen of the community.

Barbara took this to a higher level when she met a passenger who she felt needed extra attention. After conversing with him, she asked him if he needed any help with things and Barbara kicked into action from there. On her own time, she brought several people together who went to his home, which was in dire need of cleaning and restoring and over a period of time, they helped him get his home and life back. Video about Barabara’s story:

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