Paratransit demand is growing nationwide and costs continually increase (now $5.2 billion nationwide); the user experience is often reported as poor. To address efficiency and user experience, this report assesses the state of paratransit, analyzes innovative solutions in three cities and recommends potential technological solutions. This Intelligent Paratransit Technological Upgrade Framework includes improvements in the areas of Onboarding, Reservations, Dispatch & Routing and User Experience. Report contents include: State of paratransit; Tapping into private sector technology and public resources; Technology cost savings; Technology implementation challenges; Policy challenges; Global best practices in mobility for multi-stop routing; and Case studies.
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