Congratulations to Scott Crossin for placing 2nd overall in the Paratransit Operator category, and winning Rookie of the Year. Lori Hall a transit supervisor at Citrus County Transit said the following about Scott, “Scott has been with Citrus County Transit in March 2025. Scott is reliable, responsible and achieves daily assignments, always willing to run.. read more →
Congratulations to Joseph Garvin for winning the Yardstick Award at the 2026 Florida Triple Crown Roadeo. Lori Hall a transit supervisor at Citrus County Transit said the following about Joseph, “Joseph Garvin has worked at Citrus County Transit since 2018. Joseph provides exceptional customer service for his passengers, while remaining calm and professional when dealing.. read more →
Date and Time: April 28, 2026 at 11:00am-12:00pm Description In the transit industry, every call is an opportunity to reinforce safety, reliability, and passenger trust. This concise, 30 minute webinar is designed for customer service agents, operations staff, and supervisors who answer phones daily. Using proven best practice frameworks we’ll walk through the core elements.. read more →
Date and Time: April 30, 2026 at 11:00am-12:00pm Description Are phone calls with a particular customer, client, or colleague leaving you feeling stressed, frustrated, and depleted? This focused 60-minute training session provides you with the tools to transform these interactions. Learn proactive preparation techniques, calming methods, and key phrases to manage frustration and achieve positive.. read more →
Date and Time: May 6, 2026 at 10:00-11:00am Description Join Florida RTAP for a one-hour interactive webinar focused on the interpersonal skills vital for effective transit management. For rural transit agencies, clear communication and strong leadership are the backbones of a safe and efficient operation. This session will dive into the “how-to” of building a.. read more →
Recent Posts
- 17 Sep 2026SPOTLIGHT – Scott Crossin, Citrus County Transit
- 17 Sep 2026SPOTLIGHT – Joseph Garvin, Citrus County Transit
- 26 May 2026Clear Calls, Better Service: Telephone Etiquette for Transit Professionals
- 26 May 2026Taming the Tough Phone Call
- 26 May 2026Leadership Essentials: Mastering Delegation and Accountability
- 07 Apr 2026Webinar: Hidden Signals: Mastering Your Body Language for Better Communication
- 31 Oct 2025Webinar: Comprehensive Guidance on FMCSA USDOT Numbers for Florida Vehicles
- 29 Jul 2025TCRP Synthesis 180: Transit Recovery in the Aftermath of Severe Weather Events: Current State of Practice
- 29 Jul 2025Special Report: Challenges and Strategies in Paratransit Workforce Development
- 12 Sep 2024Records Retention for a FDOT Triennial Review