Problem Passengers: Managing Difficult Passengers & Situations portrays many of the challenging situations front line rural transit staff may face, such as angry passengers, fare refusals, passengers under the influence, sexual advances, weapons on the vehicle, offensive odors, passengers with dementia, and more. The training explains appropriate driver responses for each of these situations. The.. read more →

TRB’s Transit Cooperative Research Program (TCRP) Synthesis 135: ADA Paratransit Service Models provides information about current Americans with Disabilities Act (ADA) compliant paratransit service models and the underlying reasons why specific transit agencies have opted to keep or change their service model. ADA paratransit demand continues to grow while resources are dwindling. For that reason,.. read more →

TRB’s Transit Cooperative Research Program (TCRP) Synthesis 133: Administration of ADA Paratransit Eligibility Appeal Programs identifies ADA eligibility appeal processes and documents current practices of transit systems. ADA paratransit eligibility appeal programs allow appellants the opportunity to present new information not provided or available during the initial eligibility decision that may warrant a change in.. read more →

This brochure, developed by Eldercare Locator and the National Aging and Disability Transportation Center, introduces you to community transportation services and provides information to consider when making transportation decisions. It is intended to help you navigate transportation in your community. It is important to note that not all types of transportation are available in every.. read more →

Easter Seals Project Action A pictorial guide to successful bus travel, designed for people who cannot read or do not use English. Depicts everything from planning a trip to exiting a bus on fixed routes and paratransit systems. Includes audio CD. read more →