Along with all public transit services, paratransit services for people with disabilities experienced substantially reduced demand and an increased need to provide equitable services while protecting their clients and staff’s safety during the COVID-19 pandemic. Paratransit services provide a lifeline for their clients’ essential mobility needs, including access to medical appointments and grocery stores. In the absence of pre-existing pandemic response plans, examining transit agencies’ responses to provide paratransit services during the pandemic can help inform planning for post-pandemic recovery and future disruptive events.

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