TransitCenter’s new report, “People First,” examines the current challenges facing public sector human resources that limit hiring and retention, and outlines potential solutions to rethink this critical agency function. The report identifies four areas that need to be reimagined in order for agencies to reverse worrying workforce trends: where human resources sits within an agency, hiring practices, retention practices, and workplace culture. To make transit agencies workplaces of the future, agencies must transform Human Resources into strategic functions that can proactively address future workforce needs, prioritize professional development and succession management, and build a positive workplace culture.

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