Resource Libary

The resources are sorted into two sections (Publications and Video).  To view the resources available by topics select the title of each category to download or access each resource.  You can also access a complete listing of the resources by viewing our resource list.


To download or access the resources available by topic, click on the title to below.

  1. Alcohol & Drugs
     

    • Drug and Alcohol Testing Manual for FTA Covered Employees Authored by Diana Byrnes, Substance Abuse Management Specialist, Center for Urban Transportation Research
      This manual provides safety-sensitive employees with an overview of the DOT drug and alcohol testing program. Included are explanations of the urine collection process, breath alcohol testing process, the actions that constitute an employee’s refusal to test and the consequences of positive results. …
    • Florida DOT Model Substance Abuse Policy for Zero Tolerance Agencies Florida’s Section 5311 sub-recipient agencies must adopt one of two FDOT model substance abuse policies. Employees or applicants who violate the drug and alcohol testing program by testing positive or refusing a DOT required drug or alcohol test must be immediately removed from safety sensitive duty and provided a referral to a qualified Substance Abuse …
    • Florida DOT Substance Abuse Policy for Second Chance Agencies Florida’s Section 5311 sub-recipient agencies must adopt one of two FDOT model substance abuse policies. Employees or applicants who violate the drug and alcohol testing program by testing positive or refusing a DOT required drug or alcohol test must be immediately removed from safety sensitive duty and provided a referral to a qualified Substance Abuse …
    • Identification and Referral of Impaired Drivers through Emergency Department Protocols DOT HS 809 412
      February 2002
      The problem of alcohol impairment as a cause of motor vehicle crash (MVC) injury and death is well documented. Approximately 40% of motor vehicle fatalities are related to the use or abuse of alcohol. This problem is a public health emergency mandating aggressive intervention by the health care community. The National …
    • Implementation Guidelines for Drug and Alcohol Regulations in Mass Transit Originally published by RLS and Associates in 2001
      These guidelines assist transit agencies in developing drug and alcohol testing programs that comply with Federal Transit Administration regulation 40 CFR Part 655. Pertinent regulations are cross-referenced throughout the text. Forms, checklists, and lists of additional information are provided throughout the document.  Download Guidelines
      Revised November 2003
    • Prescription and Over-the-Counter Medications Tool Kit This tool kit contains example practices for ensuring the safe use of medications by safety-sensitive employees. It includes policies, forms, lists, and training aids.  Download Tool Kit
      September 2011
    • Urine Specimen Collection Guidelines These guidelines apply only to employers and individuals who come under the regulatory authority of the U.S. Department of Transportation (DOT) and those individuals who conduct urine specimen collections under DOT regulations. The term “employee” is used throughout this document and has the same meaning as “donor” as used on the Federal Drug Testing Custody …
    • What Employees Need To Know About DOT Drug and Alcohol Testing [Guidance and Best Practices] Clean, Sober & Safe (Handbook)
      Just entering the transportation industry? Performing tasks defined by the US Department of Transportation (DOT) as safety-sensitive, such as working on pipelines, driving a truck, operating a ferry or a train, or repairing an airplane? Then, you are subject to DOT workplace drug & alcohol testing. Here are the basics you …
  2. Americans with Disabilities Act
  3. Dispatching
    • Scheduling and Dispatching for Rural Transit Systems (w/ CD Accompaniment) National Rural Transit Assistance Program (RTAP)
      Schedulers and dispatchers play a vital role in rural transportation: interacting with customers, drivers, and co-workers, and reflecting the company values to the public. This training package identifies the core competencies needed to be a successful rural transit system scheduler or dispatcher, and provides practical knowledge and skills to enhance …
  4. Driver Training
    • Curbing Transit Operator Distracted Driving Training (Instructor/Learner’s Guide) View Site Florida Department of Transportation (FDOT); US Department of Transportation (USDOT). Center for Urban Transportation Research (CUTR); 2011
      The Florida Department of Transportation (FDOT) is pleased to announce the development of the “Curbing Transit Operator Distracted Driving” classroom and computer-based training (CBT) program. The 20-minute FDOT “Curbing Transit Operator Distracted Driving” computer-based training (CBT) offers transit trainers …
    • Customer Driven Service: Your Keys to Providing Exceptional Customer Experiences in Transit (CD Accompaniment)
      National Rural Transit Assistance Program (RTAP); 2011
      Abstract: This resource focuses on teaching transit staff that interact with customers the importance of customer service, as well as providing them with the tools and training they need to provide excellent customer service regardless of the situation or who the customer may be. This learner’s guide offers …
    • Emergency Procedures for Rural Transit Drivers (w/ DVD Accompaniment) National Rural Transit Assistance Program (RTAP); 2010
      How transit drivers respond to emergencies can have a direct impact on the health and safety of passengers and the public. For this reason, it is vital that transit staff members have adequate training to properly respond to incidents, accidents, problem passengers, acts of nature and potential emergencies.
    • Safety Training & Rural Transit: Basic Training for Rural Transit Drivers (START)—Instructor’s Guide (CD accompaniment) National RTAP 2008
      The National Rural Transit Assistance Program has developed START as a training tool to help guide operators in three very important areas of knowledge and skill: the equipment they operate, the conditions under which they drive, and the passengers they serve. The Instructor Manual will provide a guide for trainers on how to …
    • Safety Training & Rural Transit: Basic Training for Rural Transit Drivers (START)—Learner’s Guide (CD accompaniment) National RTAP 2008
      START is an update of the National RTAP module previously known as Special Transit and Rural Safety (STARTS). The Transportation Safety Institute (TSI) of the United States Department of Transportation first created this module in 1988. It has been a cornerstone-training tool since that time, and is now updated to include the latest …
    • Smart Driving + An Accident Prevention Training Program for Bus Operators (CD) San Diego Transit; 1999
      Smart Drivers + teaches bus operators skills and techniques for reducing accidents both on and off the bus. It contains thee modules: The Bus, The Driver, and Defensive Driving.
    • The Professional National Transit Institute; 1997
      This CD Training Program is designed to help bus operators make informed choices when operating a bus and dealing with customers. The training focuses on the three elements of the Transit Triangle that are essential to providing quality service.
  5. Economics & Finance
    • Assessment of the Economic Impacts of Rural Public Transportation Transportation Research Board (TRB)
      Transit Cooperative Research Program (TCRP) Report 34
      Burkhardt, Jon; Hedrick, James; McGavock, Adam
      TRB’s Transit Cooperative Research Program (TCRP) Report 34: Assessment of the Economic Impacts of Rural Public Transportation examines the economic impacts of selected rural public transportation services at the local level through case studies, and it estimates the national economic impact …
    • Community Transportation Resource Guide Community Transportation Association of America; 2000
      The resource guide includes state-by state funding levels for job access and, reverse commute, community service block grants and welfare-to-work formula grants. This guide was designed to be your one-stop community transportation funding information.
    • Creative Ways to Manage Paratransit Costs National Center for Transit Research
      Center for Urban Transportation Research
      Jay A. Goodwill and Holly Carapella
      July 2008
      Although paratransit services are usually the most efficient way to provide specialized needs or life sustaining service for the most difficult to coordinate.
      The purpose of this project was to define types of paratransit services and their characteristics, document major paratransit expense …
    • Managing the Cost of ADA Paratransit Rutgers, NTI 2003
      Participant Handbook
      Overview of materials that discuss various ADA resources including: requirements, eligibility and regulations.
    • TCRP Synthesis 42: Use of Flexible Funds for Transit under ISTEA and TEA-21 Stanley, Robert G; 2002
      This synthesis will be of interest to transit agency professionals and the consultants who work with them in dealing with flexible funding opportunities. The purpose is to provide greater familiarity with emerging techniques in the use of flexible funding, and to point out issues that may need further attention.  View PDF
  6. Elderly
  7. Emergency Procedures
    • 2004 Emergency Response Guidebook: A Guidebook for First Responders During the Initial Phase of a Dangerous Goods/Hazardous Materials Incident Transport Canada; U.S. Department of Transportation; Secretariat of Transport and Communications of Mexico
      This guidebook will assist responders in making initial decisions upon arriving at the scene of a dangerous goods incident. It should not be considered as a substitute for emergency response training, knowledge or sound judgment.
    • Best of Public Safety and Emergency Transportation Operations—CD U.S. Department of Transportation
      Research and Innovative Technology Administration
      Federal Highway Administration
      National Highway Traffic Safety Administration
      2008
      For copies of this CD, please email ITSPUBS@dot.gov and include contact information (name, address etc.) and number of copies requested.
      The U.S. Department of Transportation (USDOT) initiated the Intelligent Transportation Systems (ITS) Public Safety Program in 2000 to increase transportation safety and mobility …
    • Common Issues in Emergency Transportation Operations Preparedness and Response U.S. Department of Transportation
      Federal Highway Administration
      2007
      Emergencies can occur at any time and at any place. The September 11 (or 9/11), 2001, attacks on the high profile World Trade Center (WTC) in New York City and the Pentagon in the Washington, D.C. area, made real the impact of an unexpected, or “no-notice,” event in a metropolitan …
    • Critical Incident Management Guidelines U.S. Department of Transportation (US DOT); Research and Special Programs Administration; FTA Office of Safety and Security
      These guidelines provide a detailed discussion of transit and community activities necessary to support emergency preparedness, mitigation, response, and recovery efforts.  View PDF
    • Emergency Evacuation Planning Guide for People with Disabilities National Fire Protection Association (NFPA)
      2007
      Abstract: The NFPA Emergency Evacuation Planning Guide for People with Disabilities was developed in response to the emphasis that has been placed the need to properly address the emergency procedures needs of the disability community. This Guide addresses the needs, criteria, and minimum information necessary to integrate the proper planning components …
    • Emergency Preparedness Guide for Transit Employees Federal Transit Administration; National Transit Institute 2011
      While you are not an “essential” employee in the traditional sense, such as police officers and firefighters, your role as a public transportation employee is still as vital during a crisis as it is during a normal rush-hour commute. To help you better prepare yourself and your family to …
    • Emergency Procedures for Rural Transit Drivers—Learner’s & Instructor’s Guide National RTAP; 2010
      The role of a transit driver in an emergency can be critical to saving lives and protecting property. Because of the nature of the job, drivers are often the first on the scene of accidents and incidents. That’s why it is important to be trained in emergency procedures. This training, combined with you …
    • Evacuating Populations with Special Needs: Routes to effective Evacuation Planning Primer Series U.S. Department of Transportation; Federal Highway Administration
      2009
      The Federal Highway Administration (FHWA) proudly presents this primer, Evacuating Populations with Special Needs, as the third in the Routes to Effective Evacuation Planning primer series. This installment focuses on evacuating people who need assistance in leaving an area, particularly people with disabilities, aging populations, people living in congregate …
    • Evacuation Transportation Management Task Five: Operational Concept Kimley-Horn and Associates, Inc.
      2006
      The purpose of this document is to outline a concept of operations for transportation management during a no-notice emergency evacuation. This report will illustrate how agencies interact with each other, what information is shared, and how transportation systems are effectively managed during disasters.  View Report
    • How to Conduct a Threat & Vulnerability Assessment (TVA) for Florida Transit Systems Course Participant Guide September 2005
      K&J Safety and Security Consulting Services
      To understand why a Threat & Vulnerability Assessment (TVA) is necessary for transit.
  8. General Transit
    • ADA Essentials for Transit Board Members: Fundamentals of the Americans with Disabilities Act and Transit Public Policy Easter Seals Project ACTION; Easter Seals Disability Services, American Public Transportation Association (APTA)
      Easter Seals Project ACTION and the American Public Transportation Association have developed this handbook, ADA Essentials for Transit Board Members, as a resource guide on the history of the Americans with Disabilities Act, the basic requirements of the ADA law as it pertains …
    • Buses and Trains for Everyone (w/ CD and DVD accompaniment) Easter Seals Project ACTION
      The purpose of the Buses and Trains for Everyone curriculum is to encourage general education teachers, special education teachers, and paraprofessionals to incorporate the skills and concepts that enhance public transportation usage into the educational program of elementary and middle school students including students with disabilities.  View Document
    • Development of Florida Transit Information System (FTIS) Version 2003 To allow Florida’s transit agencies to make use of data for better transit planning, the FDOT Public Transit Office contracted with the Lehman Center of Transportation Research (LCTR) at the Florida International University (FIU) in March 2000 to develop a software system called the Florida Transit Information System (FTIS). Phase I of the system development …
    • Florida Transit Information System User’s Guide Version 2003 Lehman Center for Transportation Research; Florida International University This guide provides detailed guidance on how to use the various component programs in the Florida Transit Information System (FTIS) effectively. It assumes that the user is familiar with the general operation of Microsoft Windows.
       
    • Heartland Rural Mobility Plan Florida Department of Transportation
      July 2009
      The Florida Department of Transportation (FDOT) District One Modal Development Office has partnered with the Florida Heartland Rural Economic Development Initiative, Inc. (FHREDI) to develop an overall mobility improvement process for the six counties and four communities included in the FHREDI region, commonly referred to as the Heartland region. The Heartland …
    • Let’s Go! A Guide to Getting Around Your Community in Florida: County-by-County Transportation Information and Services for Persons with Developmental Disabilities and Their Families University of South Florida (USF) College of Behavioral & Community Sciences, Louis de la Parte Florida Mental Health Institute’s Department of Child & Family Studies (FMHI), Center for Urban Transportation Research (CUTR); 2009 This guide has been prepared to make it easier for you to find transportation programs that address your specific needs.
    • NCHRP Legal Research Digest 47: Judicial Enforcement of Variable Speed Limits Transportation Research Board; 2002
      This report examines the impact of judicial decisions and judicial enforcement on the likely success of enforcing an expanded variable speed limit program. It should be useful to administrators, attorneys, traffic enforcement officials, planners, officials involved in agency rulemaking, and motorists.  View Document
    • Resource Guide for Transit and Transit-Related Programs Florida Department of Transportation
      October 2011
      This Resource Guide has been developed for the Florida Department of Transportation by the Center for Urban Transportation Research (CUTR) at the University of South Florida to help local agencies identify various resources that can assist them in accomplishing their objectives. Included within this document is information about local, state and …
    • Roles and Responsibilities of Transit Managers—Leading the Rural Transit Agency National RTAP; 2011
      Abstract: The package includes the workbook and three DVDs. Helps managers achieve more cooperation, stronger teamwork, better attitudes, and effective results. The videos cover leadership values, hiring, training and retaining employees, and efficient operations.  View Document
    • TCRP Annual Report of Progress 2001 Transit Cooperative Research Program (TCRP); 2001
      Introduction, How TCRP Programs Are Formulated, Research Program, Financing the Program, How the TCRP is Organized to Administer Research Programs, Project Panels, How the Projects Are Placed Under Contract, Monitoring Research in Progress, Promoting Dissemination and Application of Research Results, Current Status, Accomplishments–Inception to Present, FY 2002 Program, Policies on …
  9. Management
    • Boards that Perform: Roles and Responsibilities of Transit Board Members The board member’s charge is to oversee a safe, cost-effective and customer-friendly public transportation system. Along with this privilege come very serious roles and responsibilities, involving safety issues, legal concerns, stewardship of public funds, and public advocacy. These are the issues all transit board members must be concerned with.
      This handbook will examine ten key roles …
  10. Miscellaneous
    • A Guide to Disability Rights Laws US Department of Justice
      This guide provides an overview of Federal civil rights laws that ensure equal opportunity for people with disabilities. View Document
    • Emotional Intelligence Works: Developing “People Smart” Strategies Kravitz, S. Michael and Schubert, Susan D.; 2000
      This book provides guidelines on how to manage emotions, communicate intelligently, and raise your level of emotional intelligence in a constructive manner.
    • Mobility for the 21st Century: A Blueprint for the Future APTA and Institute for Alternative Futures; 1996
      Exciting possibilities are emerging for expanding our nation’s mobility options in the 21st Century and creating more livable communities and sustainable patterns of development. Pursuing these positive possibilities can head off many of the problems associated with current urban development patterns.  View Document
    • TCRP RRD 99 Improving Mobility for Veterans Presently (in late 2010), mobility for our veterans is characterized by a large number of veterans with numerous and diverse needs, substantial expenses, and considerable opportunities for improvements. The Department of Veterans Affairs offers trips for medical purposes to veterans who meet certain qualifications; veterans need additional means of transportation for other types of trips …
  11. Passenger Assistance
    • Stories of Changed Lives: The Personal Impact of Transportation Access Easter Seals Project ACTION; 2003
      What contributes to a full life of living: learning, working and playing in our nation’s communities’? Ten Americans with disabilities—representing millions more—give large credit to the availability of accessible public transportation in their communities. Their words and photographs are a testament the power of the Americans with Disabilities Act and the …
    • TCRP Report 47: A Handbook for Measuring Customer Satisfaction and Service Quality Transportation Research Board; 1999
      This handbook focuses on how to measure customer satisfaction and how to develop transit agency performance measures. It will be of interest to transit managers, market research and customer service personnel, transit planners, and others who need to know about measuring customer satisfaction and developing transit agency performance measures. This handbook provides …
  12. Public Relations
    • AARP—We Need to Talk: Conversations about Driving; A Guide to Success AARP, Jeff Finn; 2008
      This guide is part of AARP’s Mobility Toolkit, which contains step-by-step instructions for AARP state offices and other groups partnering with AARP to promote a broad array of mobility choices for older adults in their communities.
    • Designing Printed Transit Information Materials – A Guidebook for Transit Service Providers National Center for Transit Research (NCTR); Florida Department of Transportation (FDOT); USDOT Research and Innovative Technology Administration (RITA)
      Call Number: HQ1075.PR—Pub 2008
      FDOT:
      Project Manager: Tara Bartee
      Center for Urban Transportation Research (CUTR):
      Alasdair Cain
      William P. Morris
      Mark Mistretta
      Printed transit information materials are the mainstay of every transit agency’s service information strategy. System maps, route maps, and schedules are the traditional …
  13. Risk Management
  14. Rural Transportation
  15. Safety
    • AARP Take a Walk: AARP Driver Safety & Mobility Options 08Walking is the oldest and most basic form of travel. Walking is the second most used method of transportation. It is the primary way that people connect to other means of travel (e.g., driving, public transportation, etc.). In this booklet, AARP provides a quiz to test your knowledge about staying safe.
    • Crashworthiness and Safety of Public Transportation Buses FAMU-FSU College of Engineering
      December 2002
      Final Report by:
      Dr. Jerry Wekezer P.E.
      Dr. Leslaw Kwasniewski
      Hongy Li
      Ravi Nimbalkar
      **Only one copy available for checkout**
      This research project was carried out to investigate the crashworthiness and passenger safety of modified body-on-chassis buses. The intention of this research was to create data useful for future development of recommendations for bus body manufactures. The …
    • Pedestrian Safety Guide for Transit Agencies U.S. Department of Transportation
      Federal Highway Administration
      2008
      The guide is intended to provide transit agency staff with an easy-to-use resource for improving pedestrian safety. The guide includes a variety of approaches to address common pedestrian issues that are likely to arise near transit stations, bus stops, and other places where transit (bus or rail) is operated. It …
    • TCRP Report 69: Light Rail Service: Pedestrian and Vehicular Safety Korve, Hans and Odgen, Brent; Transportation Research Board; 2001
      This TCRP Report provides documentation and presents the results of a study to improve the safety of light rail transit (LRT) in semi-exclusive rights-of-way where light rail vehicles operate at speeds greater than 35 mph through crossings with streets and pedestrians pathways.  View PDF
    • TCRP Synthesis Report 93—Practices to Protect Bus Operators from Passenger Assault Transit Cooperative Research Program (TCRP); 2011
      Nakanishi, Y—Nakanishi Research and Consulting, LLC; Fleming, W.—Massachusetts Bay Transportation Authority Police
      Abstract: TRB’s Transit Cooperative Research Program (TCRP) Synthesis 93: Practices to Protect Bus Operators from Passenger Assault highlights practices and policies implemented by transit agencies to deter and mitigate assaults on bus operators.  View Document
    • Transit Safety Management and Performance Measurement—Volume 1: Guidebook 2011
      This guidebook was prepared with the objective of providing resource information for transit agencies and the FTA regarding the development and implementation of Safety Management Systems (SMS) and Safety Performance Measurement Systems (SPMS). SMS offer the most promising means of preventing public transportation accidents by integrating safety into all aspects of a transit system’s activities, …
  16. Training
    • Delivering Knock-Your-Socks-Off Service Fourth Edition Performance Research Associates, Inc. 2007
      Written in the same accessible and humorous style that made this book a classic, the fourth edition features fresh anecdotes and never-before-seen illustrations, as well as brand-new chapters on important topics including the generational divide, serving customers around the globe, and communicating effectively with coworkers across functions in other departments.
    • Development of Florida Transit Information System (FTIS) Version 2003 To allow Florida’s transit agencies to make use of data for better transit planning, the FDOT Public Transit Office contracted with the Lehman Center of Transportation Research (LCTR) at the Florida International University (FIU) in March 2000 to develop a software system called the Florida Transit Information System (FTIS). Phase I of the system development …
    • Knock-Your-Socks-Off Service Recovery Performance Research Associates, Inc.; Zemke, Ron; Bell, Chip 2000
      This handbook is your game plan for a fail-safe service recovery operation. With the frontline savvy and cheerful good humor that marks the entire Knock Your Socks Off Service series.
    • The First Time Trainer Goad, Tom W; 1997
      Training exists to facilitate the process of making organizations, and people within them, more effective. Since you are either new to training or have had little opportunity to train, you’ll appreciate the singular purpose of this book: to serve as a simple, clearly stated set of proven guidelines to use when you …
    • Training Package for Scheduling & Dispatching for Rural Transit Systems National Rural Transit Assistance Program (National RTAP)
      2009
      Schedulers and dispatchers play a vital role in rural transportation: interacting with customers, drivers, and co-workers, and reflecting the company values to the public. The Training Package for Scheduling and Dispatching in Rural Transit Agencies identifies the core competencies needed to be a successful rural transit system scheduler or …
    • Transportation Safety Institute: Emergency Management-Instructor Guide–Bus Operator Training Program Federal Transit Administration; 2002
      This Instructor’s Guide contains detailed information about the skills need to safely drive a transit bus. It is presented as a script for the instructor to follow with questions for participant interactions. The guide may also be used as a reference for developing your own bus operator course.
    • Trench Safety Awareness Training CDC/NIOSH; 2006
      Trench facilities are entirely preventable. This CD raises awareness of the risks and precautions in trenching and excavation operations to assist your training efforts.
  17. Transit Equipment
    • Transportation Planning
      • 60 Ways to Improve Driver Recruitment and Retention: Proven Strategies to Help Fleet Operators Find and Keep the Best Driver’s on the Road Burkert, Jack; 2006
        Written by transportation industry expert Jack Burkert, this handbook is filled with strategies designed to retain the best of the best..
      • A Citizen’s Guide to Better Streets: How to Engage Your Transportation Agency Project for Public Spaces; Gary Troth; Herman Volk, 2008
        In 2008, PPS partnered with the American Association of Retired People (AARP) to publish three books on streets and transportation. The publications are a joint effort of PPS’s “Building Community Through” campaign, which seeks to transform transportation policies and practice that currently prioritize moving people and goods …
      • Florida Five Year Transportation Disadvantaged Plan – 1992 The Hillsborough County Transportation Disadvantaged (TD) Five-Year Plan has been prepared under the sponsorship of the Tampa Urban Area Metropolitan Planning Organization’s (MPO) local Transportation Disadvantaged Coordinating Board. This
        study identifies the present and future needs of the transportation disadvantaged in Hillsborough County, and provides the MPO and County with a plan for improving service to …
      • Framework for Action: Building the Fully Coordinated Transportation System United We Ride
        2004
        Leaders in communities and states across the country have greatly improved mobility for millions of people over the last several decades. The shift away from providing rides to managing mobility is driving the success of fully coordinated transportation systems.  View PDF
      • Great Corridors, Great Communities: The Quiet Revolution in Transportation Planning Project for Public Spaces, Inc.; Juliette Michaelson, Gary Troth, Renee Espiau, 2008
        This booklet explores the importance of an emerging corridor approach to transportation planning in which the responsibility for transportation improvements is shared by local communities, private developers and non-profit organizations, not just placed solely on the transportation or public works department. View PDF
      • Innovative Approaches for Increasing Transportation Options for People with Disabilities in Florida Florida Developmental Disabilities Council, Inc. Transportation Feasibility Study
        The purpose of this study is analyze needed systemic reform that may stimulate provider competition, customer service, better accessibility, and safety while allowing improved consumer directed choice in regards to public transportation systems and services.  View PDF
      • Metropolitan and Rural Transportation Planning: Case Studies and Checklists for Regional Collaboration National Association of Development Organizations (NADO) Research Foundation
        Association of Metropolitan Planning Organizations (AMPO)
        2009
        The National Association of Development Organizations (NADO) Research Foundation and Association of Metropolitan Planning Organizations (AMPO), with funding support from the Federal Highway Administration (FHWA), developed the following guide to facilitate improved collaboration, communication and partnerships among the nation’s metropolitan planning organizations, rural …
      • Preparing Coordinated Transportation Plans: A Guidebook for State Departments of Transportation National Cooperative Highway Research Program; Transportation Research Board; 2009
        This digest presents the results of NCHRP Project 20-65, Task 14, “Current Practice and Future Guidance on the Development of SAFETEA-LU-Required Coordinated Public Transit-Human Services Transportation Plans.” The objectives of this research were to identify state Departments of Transportation (DOT’s) that have already designed coordinated planning processes …
      • Promising Approaches for Promoting Lifelong Community Mobility Project for Public Spaces, Inc.; Molnar, Lisa J.; Eby, David W.; St. Louis, Renee M.; Neumeyer, Amy L.
        University of Michigan Transportation Research Institute; AARP
        The purpose of this guide is to update and expand upon our earlier work, particularly with regard to the transition from driving to non-driving and the need for alternative transportation options for …
      • Role of Transportation Planning in the Comprehensive Economic Development Strategy Process: A Nationwide Scan National Association of Development Organizations (NADO)
        Center for Transportation Advancement and Regional Development
        2009
        Many public policy issues extend beyond municipal boundaries, necessitating regional approaches to community and economic development in both metropolitan and nonmetropolitan areas. Transportation, water treatment, information technology, and environmental issues are prime examples. Planning and decision-making at the regional level, however important, often encounter …
    • Transportation Technology
      • Feasibility Study on the Use of Personal GPS Devices in Paratransit Cevallos, Fabian ; Yuan, Quan; Wang, Xiaobo; Skinner, Jon; Gan, Albert
        The use of personal mobile GPS devices offers a potentially powerful use for paratransit. This research project explores the feasibility of using personal mobile GPS devices to help develop more efficient paratransit services.  View PDF
      • TCRP Report 132 Assessment of Hybrid-Electric Transit Bus Technology Transportation Research Board (TRB)
        Transit Cooperative Research Program (TCRP) Report 132
        Clark, Nigel N.; Zhen, Feng; Wayne, W. Scott
        The objective of this research was to develop guidelines to assist transit managers in the assessment, selection, and implementation of hybrid-electric technology options for transit buses. Two distinctly different driving forces exist for the adoption of advanced transit bus …
      • TCRP Report 134—Transit, Call Centers, and 511: A Guide for Decision Makers Federal Transit Administration (FTA); Transportation Research Board
        This report provides a comprehensive review of the operational characteristics of 511 telephone traveler information systems and how 511 systems interact with transit system call centers. This report inventories existing 511 systems throughout the country, documents the extent of transit participation and transit agency experiences with 511, and presents …
      • TCRP Report 72: Simulators and Bus Safety: Guidelines for Acquiring and Using Transit Bus Operator Driving Simulators Transportation Research Board; 2002
        This report provides guidance to public transportation managers and other professionals in the selection of technology that is appropriate for the needs, size, and type of their operations. Though the focus is on rural and small urban operations, study findings also have some application to larger urban transit operations. The guidebook can …
      • TCRP Report 76: Guidebook for Selecting Appropriate Technology Systems for Small Urban and Rural Public Transportation Operators Institute for Transportation Research and Education, TRB; 2002
        This report provides guidance to public transportation managers and other professionals in the selection of technology that is appropriate for the needs, size, and type of their operations. Though the focus is on rural and small urban operations, study findings also have some application to larger urban transit …
      • TCRP Synthesis 104 Use of Electronic Passenger Information Signage in Transit Schweiger, Carol; 2013
        The primary focus of the Synthesis is on determining the experience that transit agencies have had with deploying electronic signage to provide transit information in the United States and abroad, and the process that agencies are using to decide to deploy information through this dissemination channel to serve the needs of their customers.  …
      • TCRP Synthesis 38: Electronic Surveillance Technology on Transit Vehicles Maier, Patricia; Transportation Research Board; 2001
        This synthesis will be of interest to transit agency professionals and the consultants who work with them, as well as vendors, in dealing with on-board vehicle surveillance technologies. The report describes the state of the practice concerning the use of on-board vehicle surveillance technologies designed to address both safe and …
      • TCRP Synthesis 43: Effective Use of Transit Websites Schaller, Bruce; Transportation Research Board; 2002
        This synthesis will be of interest to transit agency professionals and the consultants who work with them in dealing with website design. Transit executives and website managers and designers can use this report to learn from the experiences of other agencies and to compare their own experiences with those of …
      • TRB 1731: Transit: Bus Transit and Maintenance; Rural; Paratransit; Technology; Capacity and Quality of Service Transportation Research Board; 2000
        Articles are:

        Bus Rapid Transit Technologies in the Americas: An Overview
        Zigzagging of Bus Routes: An Analytical Approach
        Optimal Bus Stop Spacing Through Dynamic Programming and Geographic Modeling
        Conditional Bus Priority at Signalized Intersections: Better Service with Less Traffic Disruption
        Dynamic Right-of-Way For Transit Vehicles: Integrated Modeling Approach for Optimizing Signal Control On Mixed Traffic Arterials
        Traction Performance …

      • Utilizing Geographic Information Systems (GIS) to Evaluate Base Schedules in Paratransit Operations Nalevanko, Anna; McDonald, Shannon, and Garrity, Richard; 1999
        With ready access to street file names and inexpensive GIS software, paratransit systems can take advantage of GIS technology to evaluate base schedules on a regular basis in order to maintain system efficiency at consistently high levels. This project will develop a methodology to allow frequent analysis of …
    • Vehicle Maintenance
    To download or access the resources available by topic, click on the title to below.

    1. Alcohol & Drugs
       

      • Clean, Sober & Safe (DVD) Presented by FDOT and the Substance Abuse Management Oversight & Technical Assistance Program at CUTR; 2007
        Clean, Sober & Safe Handbook
        The viewer is educated on the detrimental effects that the five prohibited drugs and alcohol can have on the mind and body and given an overview of the drug and alcohol testing program.
        View Online Video
      • Prescription for Safety Produced by Diana Byrnes/CUTR
        Funding provided by the Florida Department of Transportation
        2010
        A Prescription for Safety is a short video addressing guidelines for the safe and effective use of Rx and OTC medications among safety-sensitive employees. Not a regulatory training requirement, but certainly an FDOT “best practice.” Available for Viewing on YouTube
      • REACT – Reasonable Suspicion Drug and Alcohol Testing Decision Training for FTA Covered Supervisors Presented by FDOT and the Substance Abuse Management Oversight & Technical Assistance Program at CUTR; 2011
        REACT Instructor Guide
        REACT Participant Workbook
        REACT – Reasonable Suspicion Drug and Alcohol Testing Decision Training for FTA Covered Supervisors is a training video that, when used in conjunction with the Participant Workbook and Instructor’s Guide, meets the FTA supervisor reasonable suspicion …
    2. Americans with Disabilities Act
      • Driver’s Guide to ADA Compliance (DVD) Lancer Insurance 2001
        This video provides valuable information regarding the rights, duties and responsibilities in meeting needs of Americans with disabilities.
    3. Commercial Drivers License
    4. Dispatching
      • The End of the Line Coastal Training; 1997
        Serving customers on the telephone may be 100 percent of your job. Or it may only be a small percentage of the work you do. But chances are good that it may be the single most important aspect of how you represent your company or organization. This video, accompanied with a how-to-book “Keep …
    5. Driver Training
      • A.C.C.E.S.S. Matters; Accessibility, Communication, Cooperation, Excellence, Sensitivity and Service Easter Seals Project ACTION, 2009
        Designed for fixed-route bus operators, this new training course will assist bus operators in their understanding of law and the basics of good customer service to passengers with disabilities.
        This combo DVD/CD set is a training course for transit operators focusing on serving customers with disabilities. Designed for use as a one-hour …
      • Customer Care & Passenger Safety (DVD) 01Lancer Insurance 1996
        This video equips the driver with the tools necessary in providing quality customer service and safety to passengers.
      • Defensive Driving 15-Passenger Vans (DVD) Employee handbooks available. Coastal Training Technologies, 2005
        Available In English and Spanish
        Driving 15-Passenger vans requires certain safety precautions. Understanding why these types of vans need special care will get you and your passengers to your destinations safely.
        View YouTube Video
         
      • Driven to Distraction (DVD) Employee handbooks available. Coastal Training Technologies, 2008
        Available In English and Spanish
        This groundbreaking program illustrates just how dangerous distracted driving can be. The main character is the embodiment of the various distractions that accompany drivers. Watch as he gleefully plots and plans to take attention from the road. The impact of this program is powerful and …
      • Driver Fatigue: How to Combat the Silent Killer (2-DVD set) Lancer Insurance 2003
        A two-set video providing driver information and guidelines in dealing with fatigue. This set also includes valuable information for owners and managers in addressing fatigue awareness.
        • A Wake-Up Call for Owners and Managers
        • Staying Alive Behind the Wheel
      • Drivers’ Hours of Service (DVD) Lancer Insurance 1994
        This video provides safety suggestions for professional drivers and the length of time they should operate a transit vehicle.
      • Driving Professionally and Defensively Minnesota Department of Transportation 2003
        Produced by the Minnesota Department of Transportation, Driving Professionally and Defensively is a DVD video that provides a thorough overview for bus operators on driving, acting and dressing professionally, detailed instructions on performing a pre-trip bus inspection, and defensive driving techniques such as using your mirrors to overcome blind spots.
         
      • Emotional Wreck (DVD) 2009 Handbook also available
        2009
        Aggressive driving is a contributor to 6,800,000 crashes and 1,500 deaths annually! Watch as the narrator rides shotgun or in the backseat with four main characters and cajoles them to swerve, tailgate, run red lights, use the emergency lane and even escalate their emotions in to road rage.
        Preview Video
      • NSCSI Transporting Passengers National Safety Compliance Services, Inc. 2008
        This video is one in a series of Professional Safety Training Videos from National Safety Compliance Services, Inc.
      • Weather Wise: Driving Tips for Bad Road Conditions (DVD) Lancer Insurance 2005
        A training video depicting bad weather conditions and what safety measures are needed to protect the driver and passengers.
    6. Emergency Procedures
      • How Drivers Can Control an Accident Scene (DVD) Lancer Insurance 1997
        This video provides safety guidelines to better prepare the driver in handling the numerous problems that can occur if involved in an accident.
      • The Mark (DVD) National Transit Institute 2006
        A fast-paced training video depicting a fictionalized version of an all-too-real threat against an average metropolitan transit system. It demonstrates to transit employees how asking the right questions and following their instincts when faced with suspicious and unusual circumstances could ultimately mean the difference between life and death.
        View Online Video
    7. Management
    8. Passenger Assistance
      • Problem Passengers: Managing Difficult Passengers & Situations Problem Passengers: Managing Difficult Passengers & Situations portrays many of the challenging situations front line rural transit staff may face, such as angry passengers, fare refusals, passengers under the influence, sexual advances, weapons on the vehicle, offensive odors, passengers with dementia, and more. The training explains appropriate driver responses for each of these situations.
        The course …
      • The QRT MAX Training Program—Training Kit included Q’Straint: 2010
        The Q’Straint training program and this training kit have been developed in order to assist you and your organization in training your drivers, operators and attendants to safely and properly use the Q’Straint wheelchair and occupant securement systems.  View Video on YouTube
    9. Public Relations
      • Careers in Transit University of South Florida (USF), National Center for Transit Research (NCTR)
        Public transportation has often been referred to as “the accidental occupation” because most people are not aware of the many good career opportunities that exist in the field of transit. This fast-paced DVD is designed to be seen by high school and college students who …
    10. Risk Management
      • RTAP Training
        • RTAP Training Video 1 (DVD) FL RTAP; 2000
          Video segments include:
          Safe Transport of the ADA (30 minutes)
          Driver Training Program (90 minutes)
        • RTAP Training Video 2 (DVD) FL RTAP; 2000
          Video Segment includes: Trading Places (23 minutes)
          Passenger Assistance Techniques (22 minutes)
          Nobody is Burning Wheelchairs (18 minutes)
          Quality Customer Service (22 minutes)
          A Most Precious Cargo (11 minutes)
        • RTAP Training Video 3 (DVD) FL RTAP; 2000
          Video Segment includes:
          Substance Abuse Awareness in Rural Transit
          Emergency Procedures for Rural Transit Drivers
          Evacuating Elderly & Disabled Passengers From Public Transportation
          Your ticket to Safety: Bloodborne Pathogens Awareness for Transit Professionals
        • RTAP Training Video 4 (DVD) FL RTAP; 2000
          Video Segment includes: RTAP Problem Passengers (25 minutes)
          TV Documentary (5 minutes)
          Understanding Special Passengers (21 minutes)
          Alzheimer’s (20 minutes)
           
        • RTAP Training Video 5 (DVD) FL RTAP; 2000
          Video Segment includes: Paratransit Driver Emergency Evacuation Procedures (80 minutes)
      • Safety
        • 60 Minutes: “The Science of Sleep” Leslie Stahl
          Airdate: 3/16/2008
          CBS Broadcasting Inc. (C)
          DVD
          Fatigue is a critical element in driver reaction times. It is important for all drivers to have a firm understanding of fatigue awareness. Lesley Stahl finds out why we sleep and learns that sleep is as important to our health as nutrition and exercise.
          Video excerpt: (Courtesy of cbsnews.com)
          “The testing for …
        • Bloodborne Pathogens: First Responder (DVD) Employee handbooks (English/Spanish) available.
          Coastal Training Technologies, 2008
          Let this program help you meet the annual training requirement for any employee who can be reasonably expected to be exposed to blood or bodily fluid on the job and use it to prepare all employees to deal safely with this type of exposure. This will give all viewers …
        • Bloodborne Pathogens: Just the Facts (DVD) Employee handbooks (English/Spanish) available.
          Coastal Training Technologies, 2008
          Let this program help you meet the annual training requirement for any employee who can be reasonably expected to be exposed to blood or bodily fluid on the job and use it to prepare all employees to deal safely with this type of exposure. This will give all viewers …
        • Bloodborne Pathogens: Know the Risk (DVD) Employee handbooks (English/Spanish) available.
          Coastal Training Technologies, 2007
          Complies with annual training requirements (OSHA 1910.1030) and teaches all employees common sense guidelines to protect themselves from the serious threat of bloodborne disease in the workplace.  Preview Video
        • Bloodborne Pathogens: Protect Yourself (DVD) Employee handbooks (English/Spanish) available.
          Coastal Training Technologies, 2007
          This informative program covers precautions concerning bloodborne pathogens, making it ideal for workers who are on the scene of accidents. It will provide your employees with elementary information on bloodborne diseases.  Preview Video
        • Dealing with Stress (DVD) Employee handbooks (English/Spanish) available.
          Coastal Training Technologies, 2008
          It cannot be stressed enough: feeling strong and well-rested make your employees not only happy but also efficient. Through this award-winning program, both you and your employees gain ways to minimize stress, relax more and achieve company goals with more ease. The program highlights the stressful scenarios unique to …
        • Heat Stress for Public Employees: Seeing Red (DVD) Employee handbooks (English/Spanish) available.
          Coastal Training Technologies, 2008
          Heat stress, heat stroke, heat rashes, heat cramps – all are dangerous to your employees. This training DVD will give them the knowledge they need to avoid the dangers of working in hot, humid conditions.  Preview Video
        • Infectious Disease Awareness and Prevention (Instructor Package-CD) Rutgers/NTI 2004
          This course is targeted at transit employees who work directly with the public and those responsible for cleaning, servicing and maintaining transit vehicles.
        • MRSA Awareness (DVD) Employee handbooks (English/Spanish) available.
          Coastal Training Technologies, 2008
          There is widespread concern over the risk of exposure to the deadly MRSA infection. This staph infection is not confined to hospitals anymore and has become a new threat knows as community-associated MRSA. Help your employees protect themselves and their families with the information on how exposure occurs and …
        • Pocket Guide to Chemical Hazards National Institute for Occupational Safety and Health (NIOSH) 2005
          This video provides important safety information regarding chemical hazards.  Preview NIOSH Pocket Guide to Chemical Hazards
      • Training
        • Essential Skills for Trainers Participant’s Workbook & Facilitator’s Handbook w/ DVD Training Module National RTAP; 2012
          Abstract: The Essential Skills for Trainers module can be used in two ways: as a course that will teach you important principles and techniques of training, or as a manual that will take you through the steps of preparing to conduct your next training session. The program explores a number of topics, including …
        • System Security Awareness for Transit Employees: Warning Signs (CD) National Transit Institute, Federal Transit Administration; 2003
          This is a 15 minute fast-paced video presentation on the key aspects of system security for transit employees. It will increase the viewer’s awareness of what to look for and what to do regarding suspicious activity, packages, devices and substances. The practices put forth will not only help a …
      • Transportation Planning
      • Vehicle Maintenance