Authored by Diana Byrnes, Substance Abuse Management Specialist, Center for Urban Transportation Research
This manual provides safety-sensitive employees with an overview of the DOT drug and alcohol testing program. Included are explanations of the urine collection process, breath alcohol testing process, the actions that constitute an employee’s refusal to test and the consequences of positive results. …

Florida’s Section 5311 sub-recipient agencies must adopt one of two FDOT model substance abuse policies. Employees or applicants who violate the drug and alcohol testing program by testing positive or refusing a DOT required drug or alcohol test must be immediately removed from safety sensitive duty and provided a referral to a qualified Substance Abuse …

Florida’s Section 5311 sub-recipient agencies must adopt one of two FDOT model substance abuse policies. Employees or applicants who violate the drug and alcohol testing program by testing positive or refusing a DOT required drug or alcohol test must be immediately removed from safety sensitive duty and provided a referral to a qualified Substance Abuse …

This tool kit contains example practices for ensuring the safe use of medications by safety-sensitive employees. It includes policies, forms, lists, and training aids.  Download Tool Kit
September 2011

These guidelines apply only to employers and individuals who come under the regulatory authority of the U.S. Department of Transportation (DOT) and those individuals who conduct urine specimen collections under DOT regulations. The term “employee” is used throughout this document and has the same meaning as “donor” as used on the Federal Drug Testing Custody …

Clean, Sober & Safe (Handbook)
Just entering the transportation industry? Performing tasks defined by the US Department of Transportation (DOT) as safety-sensitive, such as working on pipelines, driving a truck, operating a ferry or a train, or repairing an airplane? Then, you are subject to DOT workplace drug & alcohol testing. Here are the basics you …

Easter Seals Project ACTION; Easter Seals Disability Services, American Public Transportation Association (APTA)
Easter Seals Project ACTION and the American Public Transportation Association have developed this handbook, ADA Essentials for Transit Board Members, as a resource guide on the history of the Americans with Disabilities Act, the basic requirements of the ADA law as it pertains …

Paratransit services represent a primary reliable transportation service for older adults and/or persons with disabilities in the U.S., but transformative services like micro-transit, in the form of ride-hailing and other shared services, may offer new mobility options. However, scant research exists on paratransit system riders’ barriers and opportunities to adopt on-demand micro-transit service as an …

Many transportation options now exist beyond the requirements of the ADA, and a wide range of federal initiatives, including legislation, grant opportunities, and other programs have been established to supplement these options and increase mobility for people with disabilities. This guide is designed to help transportation providers, metropolitan planning officials, disability service providers and individuals …

This publication provides information, tips and resources for public transportation providers on dementia awareness. It is important to create networks that allow individuals with dementia to be supported in their homes and communities as they age. Public transportation drivers and providers who are aware of the challenges that individuals with dementia and their caregivers face …

Easter Seals Project Action
This report provides sample materials and guidance that can be used to implement an ADA paratransit eligibility process that uses in-person interviews and functional assessments.
 

Cohen, Judy; Eastern Paralyzed Veterans Association
You don’t have to feel awkward when dealing with a person who has a disability. This booklet provides some basic tips for you to follow.  View PDF

TRB’s Transit Cooperative Research Program (TCRP) Report 139: Guidebook for Recruiting, Developing, and Retaining Transit Managers for Fixed-Route Bus and Paratransit Systems explores resources for fixed-route bus, general public demand response, and Americans with Disabilities Act (ADA) paratransit systems resources to assist in the recruitment, development, and retention of managers. The Guidebook is accompanied by …

We study an extension to the general routing problem, which deals with integrating fixed route service with the general pickup and delivery problem to create a hybrid routing problem. The primary application for such a service is a dial-a-ride system used by transit agencies to transport disabled or elderly individuals. The main aim of the …

Persons with disabilities can achieve a greater degree of freedom when they have full access to a variety of transit modes, but this can only be achieved when the pathways to transit – the infrastructure and conditions in the built environment – allow full access to transit stops, stations, and vehicles. Since passage of the …

The Americans with Disabilities Act (ADA) requires public transit agencies to provide an equivalent transportation service for people with disabilities, known as ADA paratransit service. As the U.S. population continues to grow and age, the demand for paratransit service keeps rising, posing many challenges for transit agencies due to its high operational cost. In response, …

National Rural Transit Assistance Program (RTAP)
Schedulers and dispatchers play a vital role in rural transportation: interacting with customers, drivers, and co-workers, and reflecting the company values to the public. This training package identifies the core competencies needed to be a successful rural transit system scheduler or dispatcher, and provides practical knowledge and skills to enhance …

Bus drivers and bus station employees are in a critical position to help combat human trafficking. Traffickers recruit victims at bus stops or bus stations and utilize buses in transporting them, either following an initial online recruitment—when they are using a bus to bring their victims to them—or using a bus to take their victims …

Florida Department of Transportation (FDOT); US Department of Transportation (USDOT). Center for Urban Transportation Research (CUTR); 2011
The Florida Department of Transportation (FDOT) is pleased to announce the development of the “Curbing Transit Operator Distracted Driving” classroom and computer-based training (CBT) program. The 20-minute FDOT “Curbing Transit Operator Distracted Driving” computer-based training (CBT) offers transit trainers …

(CD Accompaniment)
National Rural Transit Assistance Program (RTAP); 2011
Abstract: This resource focuses on teaching transit staff that interact with customers the importance of customer service, as well as providing them with the tools and training they need to provide excellent customer service regardless of the situation or who the customer may be. This learner’s guide offers …

National Rural Transit Assistance Program (RTAP); 2010
How transit drivers respond to emergencies can have a direct impact on the health and safety of passengers and the public. For this reason, it is vital that transit staff members have adequate training to properly respond to incidents, accidents, problem passengers, acts of nature and potential emergencies.

National RTAP 2008
The National Rural Transit Assistance Program has developed START as a training tool to help guide operators in three very important areas of knowledge and skill: the equipment they operate, the conditions under which they drive, and the passengers they serve. The Instructor Manual will provide a guide for trainers on how to …

National RTAP 2008
START is an update of the National RTAP module previously known as Special Transit and Rural Safety (STARTS). The Transportation Safety Institute (TSI) of the United States Department of Transportation first created this module in 1988. It has been a cornerstone-training tool since that time, and is now updated to include the latest …

National Center for Transit Research
Center for Urban Transportation Research
Jay A. Goodwill and Holly Carapella
July 2008
Although paratransit services are usually the most efficient way to provide specialized needs or life sustaining service for the most difficult to coordinate.
The purpose of this project was to define types of paratransit services and their characteristics, document major paratransit expense …

Practices for Evaluating the Economic Impacts and Benefits of Transit
TRB’s Transit Cooperative Research Program (TCRP) Synthesis 128: Practices for Evaluating the Economic Impacts and Benefits of Transit provides state-of-the-practice information for transit agencies to help them in incorporating economic benefits and impacts into their decision-making processes, which may lead to more sustainable funding solutions for …

Stanley, Robert G; 2002
This synthesis will be of interest to transit agency professionals and the consultants who work with them in dealing with flexible funding opportunities. The purpose is to provide greater familiarity with emerging techniques in the use of flexible funding, and to point out issues that may need further attention.  View PDF

Authors: Steven Polzin, Ph.D., Program Director, Mobility Policy Research; and Jodi Godfrey, Senior Research Associate, Center for Urban Transportation Research
Florida has seen dramatic ridership declines in the past four years. These declines are over two times more severe than those for the nation and have continued thru 2018. The declines are pervasive with the most …

AARP, Jeff Finn; 2008
This guide is part of AARP’s Mobility Toolkit, which contains step-by-step instructions for AARP state offices and other groups partnering with AARP to promote a broad array of mobility choices for older adults in their communities.

The Hartford Corporate Gerontology Group;The MIT AgeLab; AARP
This guide is designed to help people with dementia and their families prolong independence while encouraging safe driving. The guide provides suggestions for monitoring, limiting and stopping driving. The information incorporated the experiences of family caregivers and people with dementia, as well as suggestions from experts in medicine, …

AARP Public Policy Institute
The purpose of this report is to articulate a vision of livable communities for persons of all ages, and particularly for people age 50 and older. This report explores the connections between a livable community and community engagement among its residents and shows how both affect the “successful aging” of its residents.

Authors: Leslie Saxon, MD, Rebecca Ebert, and Mona Sobhani, PhD
Author affiliations: USC Center for Body Computing, Keck School of Medicine, University of Southern California, Los Angeles, CA, USA
Correspondence to: Leslie Saxon saxon@usc.edu
Background
Transportation barriers in older adults with chronic disease can lead to adverse outcomes like inability to access care and social isolation. Networked transportation can potentially …

AARP Public Policy Institute; 2009
This report recommends that policymakers take steps to strengthen coordinated planning, increase support for mobility management, and improve data collection and reporting on these services.  View PDF

National Center for Transit Research; Center for Urban Transportation Research
Sara J. Hendricks, Michael J. Audino, Peter O. Okin and Ashley Biernacki
October 2008
The problem that this research project addresses is the documented general lack of transportation options suitable for seniors who are no longer able to drive, particularly those who are too frail to use public …

National Center on Senior Transportation (NCST) Grants; 2008-2009
This booklet describes the innovative approaches of the center’s premier group of eight Senior Transportation Demonstration Grantees, awarded in May 2008.  View PDF

The Hartford Financial Services Group, Inc., 2009
This guide is intended to help older drivers who seek assurance about their ability to drive safely. It is not intended to be an exhaustive source or to relate to any particular driving situation.

TRB’s Transit Cooperative Research Program (TCRP) Synthesis 119: Use of Taxis in Public Transportation for People with Disabilities and Older Adults explores and summarizes how taxis may be used by public transportation agencies to provide disabled or older adults with greater mobility and access to their destinations. The report also identifies potential advantages and challenges …

This brochure, developed by Eldercare Locator and the National Aging and Disability Transportation Center, introduces you to community transportation services and provides information to consider when making transportation decisions. It is intended to help you navigate transportation in your community. It is important to note that not all types of transportation are available in every …

U.S. Department of Transportation
Research and Innovative Technology Administration
Federal Highway Administration
National Highway Traffic Safety Administration
2008
For copies of this CD, please email ITSPUBS@dot.gov and include contact information (name, address etc.) and number of copies requested.
The U.S. Department of Transportation (USDOT) initiated the Intelligent Transportation Systems (ITS) Public Safety Program in 2000 to increase transportation safety and mobility …

U.S. Department of Transportation
Federal Highway Administration
2007
Emergencies can occur at any time and at any place. The September 11 (or 9/11), 2001, attacks on the high profile World Trade Center (WTC) in New York City and the Pentagon in the Washington, D.C. area, made real the impact of an unexpected, or “no-notice,” event in a metropolitan …

National Fire Protection Association (NFPA)
2007
Abstract: The NFPA Emergency Evacuation Planning Guide for People with Disabilities was developed in response to the emphasis that has been placed the need to properly address the emergency procedures needs of the disability community. This Guide addresses the needs, criteria, and minimum information necessary to integrate the proper planning components …

Federal Transit Administration; National Transit Institute 2011
While you are not an “essential” employee in the traditional sense, such as police officers and firefighters, your role as a public transportation employee is still as vital during a crisis as it is during a normal rush-hour commute. To help you better prepare yourself and your family to …

National RTAP; 2010
The role of a transit driver in an emergency can be critical to saving lives and protecting property. Because of the nature of the job, drivers are often the first on the scene of accidents and incidents. That’s why it is important to be trained in emergency procedures. This training, combined with you …

U.S. Department of Transportation; Federal Highway Administration
2009
The Federal Highway Administration (FHWA) proudly presents this primer, Evacuating Populations with Special Needs, as the third in the Routes to Effective Evacuation Planning primer series. This installment focuses on evacuating people who need assistance in leaving an area, particularly people with disabilities, aging populations, people living in congregate …

Kimley-Horn and Associates, Inc.
2006
The purpose of this document is to outline a concept of operations for transportation management during a no-notice emergency evacuation. This report will illustrate how agencies interact with each other, what information is shared, and how transportation systems are effectively managed during disasters.  View Report

As part of FTA’s effort to promote continuous safety improvement in the public transit industry, these Guidelines for Performing Rail Transit Agency Accident Investigations were developed to provide rail transit agencies leading transit industry practices for performing investigations. The supporting Rail Transit Accident Investigations—Background Research provides a comprehensive examination of each SMS element to broaden …

As part of FTA’s effort to promote continuous safety improvement in the public transit industry, these Guidelines for Performing Transit Bus Accident Investigations were developed to provide bus transit agencies leading transit industry practices for performing investigations. The supporting Transit Bus Accident Investigations—Background Research provides a comprehensive examination of each SMS element to broaden the …

Course Participant Guide September 2005
K&J Safety and Security Consulting Services
To understand why a Threat & Vulnerability Assessment (TVA) is necessary for transit.

Easter Seals Project ACTION; Easter Seals Disability Services, American Public Transportation Association (APTA)
Easter Seals Project ACTION and the American Public Transportation Association have developed this handbook, ADA Essentials for Transit Board Members, as a resource guide on the history of the Americans with Disabilities Act, the basic requirements of the ADA law as it pertains …

This report synthesizes findings from a two-day gathering of more than two dozen transit industry labor and management representatives who engaged in in-depth discussions on frontline workforce training needs across the U.S. The purpose of the meeting was to identify immediate, short-term, and long-term training needs for the frontline public transportation workforce in the U.S. …

Women have traditionally been underrepresented within the transit workforce. However, the percentage of women within transit agencies appears to be increasing, and many transit agencies report that the percentage of women advancing into management and leadership positions has also been increasing over the past 5 years.
The TRB Transit Cooperative Research Program’s TCRP Synthesis 147: Attracting, Retaining, …

Florida Department of Transportation
July 2009
The Florida Department of Transportation (FDOT) District One Modal Development Office has partnered with the Florida Heartland Rural Economic Development Initiative, Inc. (FHREDI) to develop an overall mobility improvement process for the six counties and four communities included in the FHREDI region, commonly referred to as the Heartland region. The Heartland …

2019 FPTA/FDOT/CUTR Professional Development Workshop
Presenter: Ken Thompson, Easterseals Project Action
Using lifts, ramps, and securement features on public transportation vehicles takes knowledge and practice on the part of operators, customers, and transit managers. The Americans with Disabilities Act (ADA) requires that transit staff be trained to proficiency on the operations of these vehicle features. This session …

2019 FPTA/FDOT/CUTR Professional Development Workshop
Presenter: Ken Thompson, Easterseals Project Action
Has the USDOT final rule for reasonable modifications/accommodations to policies, practices and procedures to avoid discrimination been cause for concern at your agency? This session will explore the background for this rule and show how most transit agencies have been making reasonable modifications for customers with …

University of South Florida (USF) College of Behavioral & Community Sciences, Louis de la Parte Florida Mental Health Institute’s Department of Child & Family Studies (FMHI), Center for Urban Transportation Research (CUTR); 2009 This guide has been prepared to make it easier for you to find transportation programs that address your specific needs.

In October of 2016, the California State University Long Beach Research Foundation was awarded FHWA Grant #DTHF6116H00030, the $1.25M Transportation Workforce Strategic Initiative, on behalf of the National Network for the Transportation Workforce (NNTW). The NNTW is a university-based collaborative of regional transportation workforce centers that provide research and strategic partnerships for FHWA’s Office of …

Transportation Research Board; 2002
This report examines the impact of judicial decisions and judicial enforcement on the likely success of enforcing an expanded variable speed limit program. It should be useful to administrators, attorneys, traffic enforcement officials, planners, officials involved in agency rulemaking, and motorists.  View Document

TransitCenter’s new report, “People First,” examines the current challenges facing public sector human resources that limit hiring and retention, and outlines potential solutions to rethink this critical agency function. The report identifies four areas that need to be reimagined in order for agencies to reverse worrying workforce trends: where human resources sits within an agency, …

The board member’s charge is to oversee a safe, cost-effective and customer-friendly public transportation system. Along with this privilege come very serious roles and responsibilities, involving safety issues, legal concerns, stewardship of public funds, and public advocacy. These are the issues all transit board members must be concerned with.
This handbook will examine ten key roles …

This study was supported by the Florida Statewide Transit Training and Technical Assistance (STTAT) Program in partnership between the Florida Department of Transportation (FDOT) and the Center for Urban Transportation Research (CUTR) at the University of South Florida (USF). With an understanding that hiring and retention have been challenging for many industries, including the transit …

US Department of Justice
This guide provides an overview of Federal civil rights laws that ensure equal opportunity for people with disabilities. View Document

Presently (in late 2010), mobility for our veterans is characterized by a large number of veterans with numerous and diverse needs, substantial expenses, and considerable opportunities for improvements. The Department of Veterans Affairs offers trips for medical purposes to veterans who meet certain qualifications; veterans need additional means of transportation for other types of trips …

This publication provides information, tips and resources for public transportation providers on dementia awareness. It is important to create networks that allow individuals with dementia to be supported in their homes and communities as they age. Public transportation drivers and providers who are aware of the challenges that individuals with dementia and their caregivers face …

2019 FPTA/FDOT/CUTR Professional Development Workshop
Presenter: Ken Thompson, Easterseals Project Action
Using lifts, ramps, and securement features on public transportation vehicles takes knowledge and practice on the part of operators, customers, and transit managers. The Americans with Disabilities Act (ADA) requires that transit staff be trained to proficiency on the operations of these vehicle features. This session …

A guide for transportation operators and customers that provides an overview of epilepsy and seizure facts, what to do in case of seizure, tips for passengers, and when to call 911.
View Report
 

The final National Aging and Disability Transportation Center (NADTC) spotlight in our 2021 Trends Report, Serving People with Autism on Transportation, highlights the importance of understanding the characteristics of all users being served. This Trends Report covers common barriers or challenges persons with autism might have, especially for those using transportation.
View Report
 

This report describes the current and emerging issues which limit the use of mobility devices in paratransit vehicles and buses. View Report

The report responds to major concerns of public transportation agencies about the rising demand and costs to provide kidney dialysis trips and about experiences showing these trips require service more specialized than public transportation is designed to provide.
View Report
Webinar Recording now available

This brochure, developed by Eldercare Locator and the National Aging and Disability Transportation Center, introduces you to community transportation services and provides information to consider when making transportation decisions. It is intended to help you navigate transportation in your community. It is important to note that not all types of transportation are available in every …

AARP, Jeff Finn; 2008
This guide is part of AARP’s Mobility Toolkit, which contains step-by-step instructions for AARP state offices and other groups partnering with AARP to promote a broad array of mobility choices for older adults in their communities.

National Center for Transit Research (NCTR); Florida Department of Transportation (FDOT); USDOT Research and Innovative Technology Administration (RITA)
Call Number: HQ1075.PR—Pub 2008
FDOT:
Project Manager: Tara Bartee
Center for Urban Transportation Research (CUTR):
Alasdair Cain
William P. Morris
Mark Mistretta
Printed transit information materials are the mainstay of every transit agency’s service information strategy. System maps, route maps, and schedules are the traditional …

National RTAP; 2012
Abstract: This package comes with the Resource Handbook, Training Guide and DVD. Defines risk management, provides examples of effective risk management activities, and describes the process of developing a risk management program. View Document

Transit Cooperative Research Program (TCRP) Report 136
Transportation Research Board (TRB)
Ellis, Elizabeth
TCRP Report 136: Guidebook for Rural Demand-Response Transportation: Measuring, Assessing and Improving Performance will be of interest to rural public transportation systems that provide demand-response transit (DRT) services and to the communities they serve. The Guidebook is a resource to assist DRT systems to measure, …

This study was supported by the Florida Statewide Transit Training and Technical Assistance (STTAT) Program in partnership between the Florida Department of Transportation (FDOT) and the Center for Urban Transportation Research (CUTR) at the University of South Florida (USF). With an understanding that hiring and retention have been challenging for many industries, including the transit …

Federal Transit Administration (FTA); National RTAP; 2010
Abstract: Procuring vehicles can be a complex and confusing process with a variety of procurement requirements and regulations associated with transit funding sources. How to Buy a Vehicle provides information on funding opportunities, strategies for vehicle acquisition, information on acquisition procedures for different states, links to further information sources, …

Transit Cooperative Research Program (TCRP) Research Results Digest 93
KFH Group; Transportation Research Board (TRB)
This digest summarizes the results of TCRP Project J-6, Task 71. The objective of this research report is to provide useful data and information on the changes in rural public and intercity bus transportation that have resulted from the increases in funding …

More, A., Munnich, L.; Center for Excellence in Rural Safety, University of Minnesota
This report summary examines the current state of safety planning through interviews and a comprehensive review of the newly mandated strategic highway safety plans (SHSPs) and supporting documents from six states representing different U.S. regions: Alabama, Idaho, Maryland, Minnesota, Vermont, and Washington.

This synthesis highlights transit and rural intercity bus service responses to changing rural community transportation needs. The report includes an emphasis on the innovative and/or entrepreneurial spirit, the innovator, and the conditions required for innovation. View Report

 

The CD-ROM is included with the print version of the report and is also available for download from TRB’s website as an ISO image. Links to the ISO image and instructions for burning a CD-ROM from an ISO image are provided below.  View Document
A Microsoft PowerPoint presentation that provides some background on the model and …

Association of Programs for Rural Independent Living; 2008
This publication provides information about transportation voucher programs at ten sites located throughout the United States. While the voucher programs discussed are oriented to people with disabilities, much of the information included is applicable for transportation voucher programs in general.  View PDF

Summary (Full text on CD-ROM)
August 2006
This publication provides an abbreviated summary of a final report of the same title, prepared for a contract project funded by Easter Seals Project ACTION. The full report contains exemplary programs, useful contacts and documentation of the research methodologies used during the project.

08Walking is the oldest and most basic form of travel. Walking is the second most used method of transportation. It is the primary way that people connect to other means of travel (e.g., driving, public transportation, etc.). In this booklet, AARP provides a quiz to test your knowledge about staying safe.

This publication provides information, tips and resources for bus operators assisting passengers with Alzheimer’s and Dementia. Operators who are aware of the challenges that individuals with dementia and their caregivers face, are better able to recognize dementia symptoms and ensure a safe trip for all riders.
View Report
 

Paratransit services represent a primary reliable transportation service for older adults and/or persons with disabilities in the U.S., but transformative services like micro-transit, in the form of ride-hailing and other shared services, may offer new mobility options. However, scant research exists on paratransit system riders’ barriers and opportunities to adopt on-demand micro-transit service as an …

Bus drivers and bus station employees are in a critical position to help combat human trafficking. Traffickers recruit victims at bus stops or bus stations and utilize buses in transporting them, either following an initial online recruitment—when they are using a bus to bring their victims to them—or using a bus to take their victims …

This publication provides information, tips and resources for public transportation providers on dementia awareness. It is important to create networks that allow individuals with dementia to be supported in their homes and communities as they age. Public transportation drivers and providers who are aware of the challenges that individuals with dementia and their caregivers face …

As part of FTA’s effort to promote continuous safety improvement in the public transit industry, these Guidelines for Performing Rail Transit Agency Accident Investigations were developed to provide rail transit agencies leading transit industry practices for performing investigations. The supporting Rail Transit Accident Investigations—Background Research provides a comprehensive examination of each SMS element to broaden …

As part of FTA’s effort to promote continuous safety improvement in the public transit industry, these Guidelines for Performing Transit Bus Accident Investigations were developed to provide bus transit agencies leading transit industry practices for performing investigations. The supporting Transit Bus Accident Investigations—Background Research provides a comprehensive examination of each SMS element to broaden the …

Authors: Leslie Saxon, MD, Rebecca Ebert, and Mona Sobhani, PhD
Author affiliations: USC Center for Body Computing, Keck School of Medicine, University of Southern California, Los Angeles, CA, USA
Correspondence to: Leslie Saxon saxon@usc.edu
Background
Transportation barriers in older adults with chronic disease can lead to adverse outcomes like inability to access care and social isolation. Networked transportation can potentially …

We study an extension to the general routing problem, which deals with integrating fixed route service with the general pickup and delivery problem to create a hybrid routing problem. The primary application for such a service is a dial-a-ride system used by transit agencies to transport disabled or elderly individuals. The main aim of the …

Persons with disabilities can achieve a greater degree of freedom when they have full access to a variety of transit modes, but this can only be achieved when the pathways to transit – the infrastructure and conditions in the built environment – allow full access to transit stops, stations, and vehicles. Since passage of the …

This report synthesizes findings from a two-day gathering of more than two dozen transit industry labor and management representatives who engaged in in-depth discussions on frontline workforce training needs across the U.S. The purpose of the meeting was to identify immediate, short-term, and long-term training needs for the frontline public transportation workforce in the U.S. …

This National RTAP technical brief, Applying Good Business Practices: Hiring, Training and Evaluating Employees, focuses on recruiting, hiring and retaining transit employees. It also identifies strategies for motivating and empowering employees, training employees, and conducting performance evaluations. It is a companion to the technical brief, Leading the Rural Transit Organization. The tech brief was released …

Performance Research Associates, Inc. 2007
Written in the same accessible and humorous style that made this book a classic, the fourth edition features fresh anecdotes and never-before-seen illustrations, as well as brand-new chapters on important topics including the generational divide, serving customers around the globe, and communicating effectively with coworkers across functions in other departments.

The Florida Department of Transportation’s Statewide Transit Training and Technical Assistance Program managed in partnership with the Center for Urban Transportation Research (CUTR) have teamed up with the Federal Transit Administration’s technical assistance center for workforce development, the Transit Workforce Center (TWC) to host an Apprenticeship Academy, January 30-31, 2024, at CUTR in Tampa, Florida. …

2019 FPTA/FDOT/CUTR Professional Development Workshop
Presenter: Ken Thompson, Easterseals Project Action
Has the USDOT final rule for reasonable modifications/accommodations to policies, practices and procedures to avoid discrimination been cause for concern at your agency? This session will explore the background for this rule and show how most transit agencies have been making reasonable modifications for customers with …

National Rural Transit Assistance Program (National RTAP)
2009
Schedulers and dispatchers play a vital role in rural transportation: interacting with customers, drivers, and co-workers, and reflecting the company values to the public. The Training Package for Scheduling and Dispatching in Rural Transit Agencies identifies the core competencies needed to be a successful rural transit system scheduler or …

Federal Transit Administration; 2002
This Instructor’s Guide contains detailed information about the skills need to safely drive a transit bus. It is presented as a script for the instructor to follow with questions for participant interactions. The guide may also be used as a reference for developing your own bus operator course.

CDC/NIOSH; 2006
Trench facilities are entirely preventable. This CD raises awareness of the risks and precautions in trenching and excavation operations to assist your training efforts.

While forms of chairs on wheels have been around for centuries, and motorized wheelchairs have been around since the early 1900s, electric wheelchairs were first mass-produced in the 1950s. These mobility aids are also known as power chairs and electric powered wheelchairs (EPWs). Although data are limited, studies (2, 7) have estimated that between 5-23% …

Burkert, Jack; 2006
Written by transportation industry expert Jack Burkert, this handbook is filled with strategies designed to retain the best of the best..

Project for Public Spaces; Gary Troth; Herman Volk, 2008
In 2008, PPS partnered with the American Association of Retired People (AARP) to publish three books on streets and transportation. The publications are a joint effort of PPS’s “Building Community Through” campaign, which seeks to transform transportation policies and practice that currently prioritize moving people and goods …

The FDOT Public Transit Office has been working hard to put together the first-ever State Transit Strategy, now on the FDOT website! In partnership with public transportation providers across the state, this document provides extensive information on our current transit system and its future. FDOT strives to provide Floridians and tourists with safe, reliable, and …

Project for Public Spaces, Inc.; Juliette Michaelson, Gary Troth, Renee Espiau, 2008
This booklet explores the importance of an emerging corridor approach to transportation planning in which the responsibility for transportation improvements is shared by local communities, private developers and non-profit organizations, not just placed solely on the transportation or public works department. View PDF

Florida Developmental Disabilities Council, Inc. Transportation Feasibility Study
The purpose of this study is analyze needed systemic reform that may stimulate provider competition, customer service, better accessibility, and safety while allowing improved consumer directed choice in regards to public transportation systems and services.  View PDF

Paratransit demand is growing nationwide and costs continually increase (now $5.2 billion nationwide); the user experience is often reported as poor. To address efficiency and user experience, this report assesses the state of paratransit, analyzes innovative solutions in three cities and recommends potential technological solutions. This Intelligent Paratransit Technological Upgrade Framework includes improvements in the …

National Association of Development Organizations (NADO) Research Foundation
Association of Metropolitan Planning Organizations (AMPO)
2009
The National Association of Development Organizations (NADO) Research Foundation and Association of Metropolitan Planning Organizations (AMPO), with funding support from the Federal Highway Administration (FHWA), developed the following guide to facilitate improved collaboration, communication and partnerships among the nation’s metropolitan planning organizations, rural …

Changing travel behavior and customer expectations are some of the main factors driving rapid innovation in the mobility ecosystem. Throughout the US, transit agencies are choosing to meet these demands with new service delivery models, such as microtransit. As transit agencies innovate, they must ensure that all customers are benefitting from new on-demand offerings.
https://nationalcenterformobilitymanagement.org/blog/microtransit-on-demand-and-open-to-all/

National Cooperative Highway Research Program; Transportation Research Board; 2009
This digest presents the results of NCHRP Project 20-65, Task 14, “Current Practice and Future Guidance on the Development of SAFETEA-LU-Required Coordinated Public Transit-Human Services Transportation Plans.” The objectives of this research were to identify state Departments of Transportation (DOT’s) that have already designed coordinated planning processes …

Project for Public Spaces, Inc.; Molnar, Lisa J.; Eby, David W.; St. Louis, Renee M.; Neumeyer, Amy L.
University of Michigan Transportation Research Institute; AARP
The purpose of this guide is to update and expand upon our earlier work, particularly with regard to the transition from driving to non-driving and the need for alternative transportation options for …

Cevallos, Fabian ; Yuan, Quan; Wang, Xiaobo; Skinner, Jon; Gan, Albert
The use of personal mobile GPS devices offers a potentially powerful use for paratransit. This research project explores the feasibility of using personal mobile GPS devices to help develop more efficient paratransit services.  View PDF

Transportation Research Board (TRB)
Transit Cooperative Research Program (TCRP) Report 132
Clark, Nigel N.; Zhen, Feng; Wayne, W. Scott
The objective of this research was to develop guidelines to assist transit managers in the assessment, selection, and implementation of hybrid-electric technology options for transit buses. Two distinctly different driving forces exist for the adoption of advanced transit bus …

Federal Transit Administration (FTA); Transportation Research Board
This report provides a comprehensive review of the operational characteristics of 511 telephone traveler information systems and how 511 systems interact with transit system call centers. This report inventories existing 511 systems throughout the country, documents the extent of transit participation and transit agency experiences with 511, and presents …

Transportation Research Board; 2002
This report provides guidance to public transportation managers and other professionals in the selection of technology that is appropriate for the needs, size, and type of their operations. Though the focus is on rural and small urban operations, study findings also have some application to larger urban transit operations. The guidebook can …

Institute for Transportation Research and Education, TRB; 2002
This report provides guidance to public transportation managers and other professionals in the selection of technology that is appropriate for the needs, size, and type of their operations. Though the focus is on rural and small urban operations, study findings also have some application to larger urban transit …

Schweiger, Carol; 2013
The primary focus of the Synthesis is on determining the experience that transit agencies have had with deploying electronic signage to provide transit information in the United States and abroad, and the process that agencies are using to decide to deploy information through this dissemination channel to serve the needs of their customers.  …

Schaller, Bruce; Transportation Research Board; 2002
This synthesis will be of interest to transit agency professionals and the consultants who work with them in dealing with website design. Transit executives and website managers and designers can use this report to learn from the experiences of other agencies and to compare their own experiences with those of …

Presented by FDOT and the Substance Abuse Management Oversight & Technical Assistance Program at CUTR; 2007
Clean, Sober & Safe Handbook
The viewer is educated on the detrimental effects that the five prohibited drugs and alcohol can have on the mind and body and given an overview of the drug and alcohol testing program.
View Online Video

Produced by Diana Byrnes/CUTR
Funding provided by the Florida Department of Transportation
2010
A Prescription for Safety is a short video addressing guidelines for the safe and effective use of Rx and OTC medications among safety-sensitive employees. Not a regulatory training requirement, but certainly an FDOT “best practice.” Available for Viewing on YouTube

Presented by FDOT and the Substance Abuse Management Oversight & Technical Assistance Program at CUTR; 2011
REACT Instructor Guide
REACT Participant Workbook
REACT – Reasonable Suspicion Drug and Alcohol Testing Decision Training for FTA Covered Supervisors is a training video that, when used in conjunction with the Participant Workbook and Instructor’s Guide, meets the FTA supervisor reasonable suspicion …

Transit opens doors to jobs, education, social connections and other opportunities. Since the Americans with Disabilities Act passed in 1990, the transit industry has worked to make buses and trains accessible to all. Learn more about their efforts and how FTA helps transit agencies comply with the ADA.  View Video

This publication provides information, tips and resources for bus operators assisting passengers with Alzheimer’s and Dementia. Operators who are aware of the challenges that individuals with dementia and their caregivers face, are better able to recognize dementia symptoms and ensure a safe trip for all riders.
View Report
 

Learn about the rights and responsibilities of riders and transit operators regarding service animals and transit systems. This open-captioned video (10-minutes, 18 seconds) is produced by the Southeast ADA Center, a project of the Burton Blatt Institute at Syracuse University and a regional center in the ADA National Network.
The video describes the purpose of the …

Easter Seals Project ACTION, 2009
Designed for fixed-route bus operators, this new training course will assist bus operators in their understanding of law and the basics of good customer service to passengers with disabilities.
This combo DVD/CD set is a training course for transit operators focusing on serving customers with disabilities. Designed for use as a one-hour …

Employee handbooks available. Coastal Training Technologies, 2005
Available In English and Spanish
Driving 15-Passenger vans requires certain safety precautions. Understanding why these types of vans need special care will get you and your passengers to your destinations safely.
View YouTube Video
 

Employee handbooks available. Coastal Training Technologies, 2008
Available In English and Spanish
This groundbreaking program illustrates just how dangerous distracted driving can be. The main character is the embodiment of the various distractions that accompany drivers. Watch as he gleefully plots and plans to take attention from the road. The impact of this program is powerful and …

Minnesota Department of Transportation 2003
Produced by the Minnesota Department of Transportation, Driving Professionally and Defensively is a DVD video that provides a thorough overview for bus operators on driving, acting and dressing professionally, detailed instructions on performing a pre-trip bus inspection, and defensive driving techniques such as using your mirrors to overcome blind spots.
 

2009 Handbook also available
2009
Aggressive driving is a contributor to 6,800,000 crashes and 1,500 deaths annually! Watch as the narrator rides shotgun or in the backseat with four main characters and cajoles them to swerve, tailgate, run red lights, use the emergency lane and even escalate their emotions in to road rage.
Preview Video

Pre-trip
This video presents guidelines that transit agencies can use when developing their own pre-trip/post-trip inspection procedures.  These guidelines serve as a sample of best practice methods for inspecting vehicle components generally found on Type II vehicles.
https://vimeo.com/aecomvizstudio/review/424871401/e267abb387
Triennial Maintenance Review
This video presents a sample vehicle safety inspection performed during a transit agency’s Triennial Maintenance Review.  The video …

National Safety Compliance Services, Inc. 2008
This video is one in a series of Professional Safety Training Videos from National Safety Compliance Services, Inc.

Lancer Insurance 2005
A training video depicting bad weather conditions and what safety measures are needed to protect the driver and passengers.

National Transit Institute 2006
A fast-paced training video depicting a fictionalized version of an all-too-real threat against an average metropolitan transit system. It demonstrates to transit employees how asking the right questions and following their instincts when faced with suspicious and unusual circumstances could ultimately mean the difference between life and death.
View Online Video

This publication provides information, tips and resources for bus operators assisting passengers with Alzheimer’s and Dementia. Operators who are aware of the challenges that individuals with dementia and their caregivers face, are better able to recognize dementia symptoms and ensure a safe trip for all riders.
View Report
 

Problem Passengers: Managing Difficult Passengers & Situations portrays many of the challenging situations front line rural transit staff may face, such as angry passengers, fare refusals, passengers under the influence, sexual advances, weapons on the vehicle, offensive odors, passengers with dementia, and more. The training explains appropriate driver responses for each of these situations.
The course …

Q’Straint: 2010
The Q’Straint training program and this training kit have been developed in order to assist you and your organization in training your drivers, operators and attendants to safely and properly use the Q’Straint wheelchair and occupant securement systems.  View Video on YouTube

Learn about the rights and responsibilities of riders and transit operators regarding service animals and transit systems. This open-captioned video (10-minutes, 18 seconds) is produced by the Southeast ADA Center, a project of the Burton Blatt Institute at Syracuse University and a regional center in the ADA National Network.
The video describes the purpose of the …

Did you miss the Lessons Learned From Lane Transit District’s Service Animal Pilot Program webinar? The recording is available: https://www.youtube.com/watch?v=GeyuHOr1gmw
Learn more about LTD’s Service Animal Program: https://www.ltd.org/latest-news/ltds-receives-national-attention-for/
Service animal requirements and the full Service Animal Pilot Program report can be found at www.LTD.org/animals-on-the-bus/.

University of South Florida (USF), National Center for Transit Research (NCTR)
Public transportation has often been referred to as “the accidental occupation” because most people are not aware of the many good career opportunities that exist in the field of transit. This fast-paced DVD is designed to be seen by high school and college students who …

Leslie Stahl
Airdate: 3/16/2008
CBS Broadcasting Inc. (C)
DVD
Fatigue is a critical element in driver reaction times. It is important for all drivers to have a firm understanding of fatigue awareness. Lesley Stahl finds out why we sleep and learns that sleep is as important to our health as nutrition and exercise.
Video excerpt: (Courtesy of cbsnews.com)
“The testing for …

Transit opens doors to jobs, education, social connections and other opportunities. Since the Americans with Disabilities Act passed in 1990, the transit industry has worked to make buses and trains accessible to all. Learn more about their efforts and how FTA helps transit agencies comply with the ADA.  View Video

Employee handbooks (English/Spanish) available.
Coastal Training Technologies, 2008
Let this program help you meet the annual training requirement for any employee who can be reasonably expected to be exposed to blood or bodily fluid on the job and use it to prepare all employees to deal safely with this type of exposure. This will give all viewers …

Employee handbooks (English/Spanish) available.
Coastal Training Technologies, 2008
Let this program help you meet the annual training requirement for any employee who can be reasonably expected to be exposed to blood or bodily fluid on the job and use it to prepare all employees to deal safely with this type of exposure. This will give all viewers …

Employee handbooks (English/Spanish) available.
Coastal Training Technologies, 2007
Complies with annual training requirements (OSHA 1910.1030) and teaches all employees common sense guidelines to protect themselves from the serious threat of bloodborne disease in the workplace.  Preview Video

Employee handbooks (English/Spanish) available.
Coastal Training Technologies, 2007
This informative program covers precautions concerning bloodborne pathogens, making it ideal for workers who are on the scene of accidents. It will provide your employees with elementary information on bloodborne diseases.  Preview Video

Employee handbooks (English/Spanish) available.
Coastal Training Technologies, 2008
It cannot be stressed enough: feeling strong and well-rested make your employees not only happy but also efficient. Through this award-winning program, both you and your employees gain ways to minimize stress, relax more and achieve company goals with more ease. The program highlights the stressful scenarios unique to …

Recently, FTA’s Office of Transit Safety and Oversight hosted a panel discussion on human trafficking during the 2019 FTA Joint State Safety Oversight and Rail Transit Agency Workshop. Speakers included FTA, the A21 Campaign, Southwest Transit Association, and American Public Transportation Association.
Watch the full video for information, training, and other resources on human trafficking and …

Employee handbooks (English/Spanish) available.
Coastal Training Technologies, 2008
Heat stress, heat stroke, heat rashes, heat cramps – all are dangerous to your employees. This training DVD will give them the knowledge they need to avoid the dangers of working in hot, humid conditions.  Preview Video

Rutgers/NTI 2004
This course is targeted at transit employees who work directly with the public and those responsible for cleaning, servicing and maintaining transit vehicles.

This National RTAP technical brief, Applying Good Business Practices: Hiring, Training and Evaluating Employees, focuses on recruiting, hiring and retaining transit employees. It also identifies strategies for motivating and empowering employees, training employees, and conducting performance evaluations. It is a companion to the technical brief, Leading the Rural Transit Organization. The tech brief was released …

National RTAP; 2012
Abstract: The Essential Skills for Trainers module can be used in two ways: as a course that will teach you important principles and techniques of training, or as a manual that will take you through the steps of preparing to conduct your next training session. The program explores a number of topics, including …

Pre-trip
This video presents guidelines that transit agencies can use when developing their own pre-trip/post-trip inspection procedures.  These guidelines serve as a sample of best practice methods for inspecting vehicle components generally found on Type II vehicles.
https://vimeo.com/aecomvizstudio/review/424871401/e267abb387
Triennial Maintenance Review
This video presents a sample vehicle safety inspection performed during a transit agency’s Triennial Maintenance Review.  The video …

Learn about the rights and responsibilities of riders and transit operators regarding service animals and transit systems. This open-captioned video (10-minutes, 18 seconds) is produced by the Southeast ADA Center, a project of the Burton Blatt Institute at Syracuse University and a regional center in the ADA National Network.
The video describes the purpose of the …

National RTAP; 2011
Abstract: This module focuses on the benefits of coordinating community and human services transportation efforts.  View Document

Pre-trip
This video presents guidelines that transit agencies can use when developing their own pre-trip/post-trip inspection procedures.  These guidelines serve as a sample of best practice methods for inspecting vehicle components generally found on Type II vehicles.
https://vimeo.com/aecomvizstudio/review/424871401/e267abb387
Triennial Maintenance Review
This video presents a sample vehicle safety inspection performed during a transit agency’s Triennial Maintenance Review.  The video …