Resource Library

The resources are sorted into two sections (Publications and Video).  To view the resources available by topics select the title of each category to download or access each resource.  You can also access a complete listing of the resources by viewing our resource list.


To download or access the resources available by topic, click on the title to below.

  1. Alcohol & Drugs
     

    • Drug and Alcohol Testing Manual for FTA Covered Employees
      Authored by Diana Byrnes, Substance Abuse Management Specialist, Center for Urban Transportation Research
      This manual provides safety-sensitive employees with an overview of the DOT drug and alcohol testing program. Included are explanations of the urine collection process, breath alcohol testing process, the actions that constitute an employee’s refusal to test and the consequences of positive results. …
    • Florida DOT Model Substance Abuse Policy for Zero Tolerance Agencies
      Florida’s Section 5311 sub-recipient agencies must adopt one of two FDOT model substance abuse policies. Employees or applicants who violate the drug and alcohol testing program by testing positive or refusing a DOT required drug or alcohol test must be immediately removed from safety sensitive duty and provided a referral to a qualified Substance Abuse …
    • Florida DOT Substance Abuse Policy for Second Chance Agencies
      Florida’s Section 5311 sub-recipient agencies must adopt one of two FDOT model substance abuse policies. Employees or applicants who violate the drug and alcohol testing program by testing positive or refusing a DOT required drug or alcohol test must be immediately removed from safety sensitive duty and provided a referral to a qualified Substance Abuse …
    • Prescription and Over-the-Counter Medications Tool Kit
      This tool kit contains example practices for ensuring the safe use of medications by safety-sensitive employees. It includes policies, forms, lists, and training aids.  Download Tool Kit
      September 2011
    • Urine Specimen Collection Guidelines
      These guidelines apply only to employers and individuals who come under the regulatory authority of the U.S. Department of Transportation (DOT) and those individuals who conduct urine specimen collections under DOT regulations. The term “employee” is used throughout this document and has the same meaning as “donor” as used on the Federal Drug Testing Custody …
    • What Employees Need To Know About DOT Drug and Alcohol Testing [Guidance and Best Practices]
      Clean, Sober & Safe (Handbook)
      Just entering the transportation industry? Performing tasks defined by the US Department of Transportation (DOT) as safety-sensitive, such as working on pipelines, driving a truck, operating a ferry or a train, or repairing an airplane? Then, you are subject to DOT workplace drug & alcohol testing. Here are the basics you …
  2. Americans with Disabilities Act
    • ADA Essentials for Transit Board Members: Fundamentals of the Americans with Disabilities Act and Transit Public Policy
      Easter Seals Project ACTION; Easter Seals Disability Services, American Public Transportation Association (APTA)
      Easter Seals Project ACTION and the American Public Transportation Association have developed this handbook, ADA Essentials for Transit Board Members, as a resource guide on the history of the Americans with Disabilities Act, the basic requirements of the ADA law as it pertains …
    • Building Mobility Partnerships for People with Disabilities: Opportunities for Federal Funding
      Many transportation options now exist beyond the requirements of the ADA, and a wide range of federal initiatives, including legislation, grant opportunities, and other programs have been established to supplement these options and increase mobility for people with disabilities. This guide is designed to help transportation providers, metropolitan planning officials, disability service providers and individuals …
    • Dementia Awareness and Transportation
      This publication provides information, tips and resources for public transportation providers on dementia awareness. It is important to create networks that allow individuals with dementia to be supported in their homes and communities as they age. Public transportation drivers and providers who are aware of the challenges that individuals with dementia and their caregivers face …
    • Determining ADA Paratransit Eligibility: An Approach, Guidance and Training Materials
      Easter Seals Project Action
      This report provides sample materials and guidance that can be used to implement an ADA paratransit eligibility process that uses in-person interviews and functional assessments.
       
    • Disability Etiquette-Tips on Interacting with People with Disabilities
      Cohen, Judy; Eastern Paralyzed Veterans Association
      You don’t have to feel awkward when dealing with a person who has a disability. This booklet provides some basic tips for you to follow.  View PDF
    • Guidebook for Recruiting, Developing, and Retaining Transit Managers for Fixed-Route Bus and Paratransit Systems
      TRB’s Transit Cooperative Research Program (TCRP) Report 139: Guidebook for Recruiting, Developing, and Retaining Transit Managers for Fixed-Route Bus and Paratransit Systems explores resources for fixed-route bus, general public demand response, and Americans with Disabilities Act (ADA) paratransit systems resources to assist in the recruitment, development, and retention of managers. The Guidebook is accompanied by …
    • Improving Pathways to Transit for Persons with Disabilities
      Persons with disabilities can achieve a greater degree of freedom when they have full access to a variety of transit modes, but this can only be achieved when the pathways to transit – the infrastructure and conditions in the built environment – allow full access to transit stops, stations, and vehicles. Since passage of the …
    • June 5, 2019: Reasonable Modification to Policy and Practice
      2019 FPTA/FDOT/CUTR Professional Development Workshop
      Presenter: Ken Thompson, Easterseals Project Action
      Has the USDOT final rule for reasonable modifications/accommodations to policies, practices and procedures to avoid discrimination been cause for concern at your agency? This session will explore the background for this rule and show how most transit agencies have been making reasonable modifications for customers with …
    • Seizure Disorder Awareness for Transportation
      A guide for transportation operators and customers that provides an overview of epilepsy and seizure facts, what to do in case of seizure, tips for passengers, and when to call 911.
      View Report
       
    • TCRP Legal Research Digest 54: Impacts of the Americans with Disabilities Act on Transit Agency Liability
      This report explores the types of Americans with Disabilities Act (ADA) requirements and legal claims against transit agencies. This research presents an assessment of challenges in implementing the ADA from the perspective of transit operators. Additionally, this digest summarizes relevant guidance from the U.S. Federal Transit Administration.
      View Report
  3. Dispatching
    • Scheduling and Dispatching for Rural Transit Systems (w/ CD Accompaniment)
      National Rural Transit Assistance Program (RTAP)
      Schedulers and dispatchers play a vital role in rural transportation: interacting with customers, drivers, and co-workers, and reflecting the company values to the public. This training package identifies the core competencies needed to be a successful rural transit system scheduler or dispatcher, and provides practical knowledge and skills to enhance …
  4. Driver Training
    • Busing on the Lookout: Transit & Motorcoach
      Bus drivers and bus station employees are in a critical position to help combat human trafficking. Traffickers recruit victims at bus stops or bus stations and utilize buses in transporting them, either following an initial online recruitment—when they are using a bus to bring their victims to them—or using a bus to take their victims …
    • Curbing Transit Operator Distracted Driving Training (Instructor/Learner’s Guide) View Site
      Florida Department of Transportation (FDOT); US Department of Transportation (USDOT). Center for Urban Transportation Research (CUTR); 2011
      The Florida Department of Transportation (FDOT) is pleased to announce the development of the “Curbing Transit Operator Distracted Driving” classroom and computer-based training (CBT) program. The 20-minute FDOT “Curbing Transit Operator Distracted Driving” computer-based training (CBT) offers transit trainers …
    • Customer Driven Service: Your Keys to Providing Exceptional Customer Experiences in Transit
      (CD Accompaniment)
      National Rural Transit Assistance Program (RTAP); 2011
      Abstract: This resource focuses on teaching transit staff that interact with customers the importance of customer service, as well as providing them with the tools and training they need to provide excellent customer service regardless of the situation or who the customer may be. This learner’s guide offers …
    • Emergency Procedures for Rural Transit Drivers (w/ DVD Accompaniment)
      National Rural Transit Assistance Program (RTAP); 2010
      How transit drivers respond to emergencies can have a direct impact on the health and safety of passengers and the public. For this reason, it is vital that transit staff members have adequate training to properly respond to incidents, accidents, problem passengers, acts of nature and potential emergencies.
    • Safety Training & Rural Transit: Basic Training for Rural Transit Drivers (START)—Instructor’s Guide (CD accompaniment)
      National RTAP 2008
      The National Rural Transit Assistance Program has developed START as a training tool to help guide operators in three very important areas of knowledge and skill: the equipment they operate, the conditions under which they drive, and the passengers they serve. The Instructor Manual will provide a guide for trainers on how to …
    • Safety Training & Rural Transit: Basic Training for Rural Transit Drivers (START)—Learner’s Guide (CD accompaniment)
      National RTAP 2008
      START is an update of the National RTAP module previously known as Special Transit and Rural Safety (STARTS). The Transportation Safety Institute (TSI) of the United States Department of Transportation first created this module in 1988. It has been a cornerstone-training tool since that time, and is now updated to include the latest …
  5. Economics & Finance
    • Creative Ways to Manage Paratransit Costs
      National Center for Transit Research
      Center for Urban Transportation Research
      Jay A. Goodwill and Holly Carapella
      July 2008
      Although paratransit services are usually the most efficient way to provide specialized needs or life sustaining service for the most difficult to coordinate.
      The purpose of this project was to define types of paratransit services and their characteristics, document major paratransit expense …
    • TCRP Synthesis 128: Practices for Evaluating the Economic Impacts and Benefits of Transit
      Practices for Evaluating the Economic Impacts and Benefits of Transit
      TRB’s Transit Cooperative Research Program (TCRP) Synthesis 128: Practices for Evaluating the Economic Impacts and Benefits of Transit provides state-of-the-practice information for transit agencies to help them in incorporating economic benefits and impacts into their decision-making processes, which may lead to more sustainable funding solutions for …
    • TCRP Synthesis 42: Use of Flexible Funds for Transit under ISTEA and TEA-21
      Stanley, Robert G; 2002
      This synthesis will be of interest to transit agency professionals and the consultants who work with them in dealing with flexible funding opportunities. The purpose is to provide greater familiarity with emerging techniques in the use of flexible funding, and to point out issues that may need further attention.  View PDF
    • Understanding Ridership Trends in Transit
      Authors: Steven Polzin, Ph.D., Program Director, Mobility Policy Research; and Jodi Godfrey, Senior Research Associate, Center for Urban Transportation Research
      Florida has seen dramatic ridership declines in the past four years. These declines are over two times more severe than those for the nation and have continued thru 2018. The declines are pervasive with the most …
  6. Elderly
    • AARP—We Need to Talk: Conversations about Driving; A Guide to Success
      AARP, Jeff Finn; 2008
      This guide is part of AARP’s Mobility Toolkit, which contains step-by-step instructions for AARP state offices and other groups partnering with AARP to promote a broad array of mobility choices for older adults in their communities.
    • At the Crossroads: Family Conversations about Alzheimer’s Disease, Dementia & Driving
      The Hartford Corporate Gerontology Group;The MIT AgeLab; AARP
      This guide is designed to help people with dementia and their families prolong independence while encouraging safe driving. The guide provides suggestions for monitoring, limiting and stopping driving. The information incorporated the experiences of family caregivers and people with dementia, as well as suggestions from experts in medicine, …
    • Beyond 50.05: A Report to the Nation on Livable Communities: Creating Environments for Successful Aging
      AARP Public Policy Institute
      The purpose of this report is to articulate a vision of livable communities for persons of all ages, and particularly for people age 50 and older. This report explores the connections between a livable community and community engagement among its residents and shows how both affect the “successful aging” of its residents.
    • Health Impacts of Unlimited Access to Networked Transportation in Older Adults
      Authors: Leslie Saxon, MD, Rebecca Ebert, and Mona Sobhani, PhD
      Author affiliations: USC Center for Body Computing, Keck School of Medicine, University of Southern California, Los Angeles, CA, USA
      Correspondence to: Leslie Saxon saxon@usc.edu
      Background
      Transportation barriers in older adults with chronic disease can lead to adverse outcomes like inability to access care and social isolation. Networked transportation can potentially …
    • Policy Options to Improve Specialized Transportation (PDF)
      AARP Public Policy Institute; 2009
      This report recommends that policymakers take steps to strengthen coordinated planning, increase support for mobility management, and improve data collection and reporting on these services.  View PDF
    • Programs that Match Seniors with Volunteer Drivers: Practical Recommendations for Organizations and Policy Makers
      National Center for Transit Research; Center for Urban Transportation Research
      Sara J. Hendricks, Michael J. Audino, Peter O. Okin and Ashley Biernacki
      October 2008
      The problem that this research project addresses is the documented general lack of transportation options suitable for seniors who are no longer able to drive, particularly those who are too frail to use public …
    • Rides Change Lives: Innovations in Senior Transportation
      National Center on Senior Transportation (NCST) Grants; 2008-2009
      This booklet describes the innovative approaches of the center’s premier group of eight Senior Transportation Demonstration Grantees, awarded in May 2008.  View PDF
    • Safe Driving for a Lifetime—Your Road Ahead: A Guide to Comprehensive Driving Evaluations
      The Hartford Financial Services Group, Inc., 2009
      This guide is intended to help older drivers who seek assurance about their ability to drive safely. It is not intended to be an exhaustive source or to relate to any particular driving situation.
    • TCRP Synthesis 119: Use of Taxis in Public Transportation for People with Disabilities and Older Adults
      TRB’s Transit Cooperative Research Program (TCRP) Synthesis 119: Use of Taxis in Public Transportation for People with Disabilities and Older Adults explores and summarizes how taxis may be used by public transportation agencies to provide disabled or older adults with greater mobility and access to their destinations. The report also identifies potential advantages and challenges …
    • Transportation Options for Older Adults and People with Disabilities
      This brochure, developed by Eldercare Locator and the National Aging and Disability Transportation Center, introduces you to community transportation services and provides information to consider when making transportation decisions. It is intended to help you navigate transportation in your community. It is important to note that not all types of transportation are available in every …
  7. Emergency Procedures
    • Best of Public Safety and Emergency Transportation Operations—CD
      U.S. Department of Transportation
      Research and Innovative Technology Administration
      Federal Highway Administration
      National Highway Traffic Safety Administration
      2008
      For copies of this CD, please email ITSPUBS@dot.gov and include contact information (name, address etc.) and number of copies requested.
      The U.S. Department of Transportation (USDOT) initiated the Intelligent Transportation Systems (ITS) Public Safety Program in 2000 to increase transportation safety and mobility …
    • Common Issues in Emergency Transportation Operations Preparedness and Response
      U.S. Department of Transportation
      Federal Highway Administration
      2007
      Emergencies can occur at any time and at any place. The September 11 (or 9/11), 2001, attacks on the high profile World Trade Center (WTC) in New York City and the Pentagon in the Washington, D.C. area, made real the impact of an unexpected, or “no-notice,” event in a metropolitan …
    • Emergency Evacuation Planning Guide for People with Disabilities
      National Fire Protection Association (NFPA)
      2007
      Abstract: The NFPA Emergency Evacuation Planning Guide for People with Disabilities was developed in response to the emphasis that has been placed the need to properly address the emergency procedures needs of the disability community. This Guide addresses the needs, criteria, and minimum information necessary to integrate the proper planning components …
    • Emergency Preparedness Guide for Transit Employees
      Federal Transit Administration; National Transit Institute 2011
      While you are not an “essential” employee in the traditional sense, such as police officers and firefighters, your role as a public transportation employee is still as vital during a crisis as it is during a normal rush-hour commute. To help you better prepare yourself and your family to …
    • Emergency Procedures for Rural Transit Drivers—Learner’s & Instructor’s Guide
      National RTAP; 2010
      The role of a transit driver in an emergency can be critical to saving lives and protecting property. Because of the nature of the job, drivers are often the first on the scene of accidents and incidents. That’s why it is important to be trained in emergency procedures. This training, combined with you …
    • Evacuating Populations with Special Needs: Routes to effective Evacuation Planning Primer Series
      U.S. Department of Transportation; Federal Highway Administration
      2009
      The Federal Highway Administration (FHWA) proudly presents this primer, Evacuating Populations with Special Needs, as the third in the Routes to Effective Evacuation Planning primer series. This installment focuses on evacuating people who need assistance in leaving an area, particularly people with disabilities, aging populations, people living in congregate …
    • Evacuation Transportation Management Task Five: Operational Concept
      Kimley-Horn and Associates, Inc.
      2006
      The purpose of this document is to outline a concept of operations for transportation management during a no-notice emergency evacuation. This report will illustrate how agencies interact with each other, what information is shared, and how transportation systems are effectively managed during disasters.  View Report
    • How to Conduct a Threat & Vulnerability Assessment (TVA) for Florida Transit Systems
      Course Participant Guide September 2005
      K&J Safety and Security Consulting Services
      To understand why a Threat & Vulnerability Assessment (TVA) is necessary for transit.
    • NCHRP RRD 333—TCRP RRD 90: A Guide to Planning Resources on Transportation and Hazards
      National Cooperative Highway Research Program; Transit Cooperative Research Program; 2009
      The enclosed Natural Hazards Informer (No. 4, September 2009) was prepared under NCHRP Project 20-59(24) and TCRP Project J-10E by the Natural Hazards Center at the University of Colorado at Boulder. The results of this jointly sponsored NCHRP-TCRP project provide a collective overview of hazard-related research …
    • Role of Public Transportation in a Natural Disaster State of Emergency Declaration
      Authors: Jodi Godfrey, Gennaro Saliceto, and Roberta Yegidis, Center for Urban Transportation Research
      Destructive natural disasters such as hurricanes or other extreme weather events challenge many industries, especially the public transit industry. The 2017 hurricane season proved to be tumultuous, with three major hurricanes devastating the United States in less than 2 months. The challenges faced in …
  8. General Transit
    • ADA Essentials for Transit Board Members: Fundamentals of the Americans with Disabilities Act and Transit Public Policy
      Easter Seals Project ACTION; Easter Seals Disability Services, American Public Transportation Association (APTA)
      Easter Seals Project ACTION and the American Public Transportation Association have developed this handbook, ADA Essentials for Transit Board Members, as a resource guide on the history of the Americans with Disabilities Act, the basic requirements of the ADA law as it pertains …
    • Heartland Rural Mobility Plan
      Florida Department of Transportation
      July 2009
      The Florida Department of Transportation (FDOT) District One Modal Development Office has partnered with the Florida Heartland Rural Economic Development Initiative, Inc. (FHREDI) to develop an overall mobility improvement process for the six counties and four communities included in the FHREDI region, commonly referred to as the Heartland region. The Heartland …
    • June 5, 2019: Lifts, Ramps, and Securements
      2019 FPTA/FDOT/CUTR Professional Development Workshop
      Presenter: Ken Thompson, Easterseals Project Action
      Using lifts, ramps, and securement features on public transportation vehicles takes knowledge and practice on the part of operators, customers, and transit managers. The Americans with Disabilities Act (ADA) requires that transit staff be trained to proficiency on the operations of these vehicle features. This session …
    • June 5, 2019: Reasonable Modification to Policy and Practice
      2019 FPTA/FDOT/CUTR Professional Development Workshop
      Presenter: Ken Thompson, Easterseals Project Action
      Has the USDOT final rule for reasonable modifications/accommodations to policies, practices and procedures to avoid discrimination been cause for concern at your agency? This session will explore the background for this rule and show how most transit agencies have been making reasonable modifications for customers with …
    • Let’s Go! A Guide to Getting Around Your Community in Florida: County-by-County Transportation Information and Services for Persons with Developmental Disabilities and Their Families
      University of South Florida (USF) College of Behavioral & Community Sciences, Louis de la Parte Florida Mental Health Institute’s Department of Child & Family Studies (FMHI), Center for Urban Transportation Research (CUTR); 2009 This guide has been prepared to make it easier for you to find transportation programs that address your specific needs.
    • NCHRP Legal Research Digest 47: Judicial Enforcement of Variable Speed Limits
      Transportation Research Board; 2002
      This report examines the impact of judicial decisions and judicial enforcement on the likely success of enforcing an expanded variable speed limit program. It should be useful to administrators, attorneys, traffic enforcement officials, planners, officials involved in agency rulemaking, and motorists.  View Document
    • Resource Guide for Transit and Transit-Related Programs
      Florida Department of Transportation
      October 2011
      This Resource Guide has been developed for the Florida Department of Transportation by the Center for Urban Transportation Research (CUTR) at the University of South Florida to help local agencies identify various resources that can assist them in accomplishing their objectives. Included within this document is information about local, state and …
    • Roles and Responsibilities of Transit Managers—Leading the Rural Transit Agency
      National RTAP; 2011
      Abstract: The package includes the workbook and three DVDs. Helps managers achieve more cooperation, stronger teamwork, better attitudes, and effective results. The videos cover leadership values, hiring, training and retaining employees, and efficient operations.  View Document
    • TCRP Report 171: Use of Mobility Devices on Paratransit Vehicles and Buses
      This report describes the current and emerging issues which limit the use of mobility devices in paratransit vehicles and buses. View Report

    • TCRP Report 184: Maintenance Technician Staffing Levels for Modern Public Transit Fleets
      TRB’s Transit Cooperative Research Program (TCRP) Report 184: Maintenance Technician Staffing Levels for Modern Public Transit Fleets identifies existing tools and practices used to determine optimum maintenance technician staffing levels. The report also provides an analysis of variables that influence maintenance technician staffing needs.
      In addition, the report documents an MS Excel-based Maintenance Staffing Calculator produced …
  9. Management
    • Boards that Perform: Roles and Responsibilities of Transit Board Members
      The board member’s charge is to oversee a safe, cost-effective and customer-friendly public transportation system. Along with this privilege come very serious roles and responsibilities, involving safety issues, legal concerns, stewardship of public funds, and public advocacy. These are the issues all transit board members must be concerned with.
      This handbook will examine ten key roles …
  10. Miscellaneous
    • A Guide to Disability Rights Laws
      US Department of Justice
      This guide provides an overview of Federal civil rights laws that ensure equal opportunity for people with disabilities. View Document
    • TCRP RRD 99 Improving Mobility for Veterans
      Presently (in late 2010), mobility for our veterans is characterized by a large number of veterans with numerous and diverse needs, substantial expenses, and considerable opportunities for improvements. The Department of Veterans Affairs offers trips for medical purposes to veterans who meet certain qualifications; veterans need additional means of transportation for other types of trips …
  11. Passenger Assistance
    • Dementia Awareness and Transportation
      This publication provides information, tips and resources for public transportation providers on dementia awareness. It is important to create networks that allow individuals with dementia to be supported in their homes and communities as they age. Public transportation drivers and providers who are aware of the challenges that individuals with dementia and their caregivers face …
    • June 5, 2019: Lifts, Ramps, and Securements
      2019 FPTA/FDOT/CUTR Professional Development Workshop
      Presenter: Ken Thompson, Easterseals Project Action
      Using lifts, ramps, and securement features on public transportation vehicles takes knowledge and practice on the part of operators, customers, and transit managers. The Americans with Disabilities Act (ADA) requires that transit staff be trained to proficiency on the operations of these vehicle features. This session …
    • Seizure Disorder Awareness for Transportation
      A guide for transportation operators and customers that provides an overview of epilepsy and seizure facts, what to do in case of seizure, tips for passengers, and when to call 911.
      View Report
       
    • TCRP Report 171: Use of Mobility Devices on Paratransit Vehicles and Buses
      This report describes the current and emerging issues which limit the use of mobility devices in paratransit vehicles and buses. View Report

    • TCRP Report 203: Dialysis Transportation: Intersection of Transportation and Healthcare
      The report responds to major concerns of public transportation agencies about the rising demand and costs to provide kidney dialysis trips and about experiences showing these trips require service more specialized than public transportation is designed to provide.
      View Report
      Webinar Recording now available
    • Transportation Options for Older Adults and People with Disabilities
      This brochure, developed by Eldercare Locator and the National Aging and Disability Transportation Center, introduces you to community transportation services and provides information to consider when making transportation decisions. It is intended to help you navigate transportation in your community. It is important to note that not all types of transportation are available in every …
  12. Public Relations
    • AARP—We Need to Talk: Conversations about Driving; A Guide to Success
      AARP, Jeff Finn; 2008
      This guide is part of AARP’s Mobility Toolkit, which contains step-by-step instructions for AARP state offices and other groups partnering with AARP to promote a broad array of mobility choices for older adults in their communities.
    • Designing Printed Transit Information Materials – A Guidebook for Transit Service Providers
      National Center for Transit Research (NCTR); Florida Department of Transportation (FDOT); USDOT Research and Innovative Technology Administration (RITA)
      Call Number: HQ1075.PR—Pub 2008
      FDOT:
      Project Manager: Tara Bartee
      Center for Urban Transportation Research (CUTR):
      Alasdair Cain
      William P. Morris
      Mark Mistretta
      Printed transit information materials are the mainstay of every transit agency’s service information strategy. System maps, route maps, and schedules are the traditional …
  13. Risk Management
  14. Rural Transportation
    • Guidebook for Rural Demand-Response Transportation: Measuring, Assessing, and Improving Performance
      Transit Cooperative Research Program (TCRP) Report 136
      Transportation Research Board (TRB)
      Ellis, Elizabeth
      TCRP Report 136: Guidebook for Rural Demand-Response Transportation: Measuring, Assessing and Improving Performance will be of interest to rural public transportation systems that provide demand-response transit (DRT) services and to the communities they serve. The Guidebook is a resource to assist DRT systems to measure, …
    • How to Buy a Vehicle—A Primer for Small Urban, Rural & Tribal Transit Operators
      Federal Transit Administration (FTA); National RTAP; 2010
      Abstract: Procuring vehicles can be a complex and confusing process with a variety of procurement requirements and regulations associated with transit funding sources. How to Buy a Vehicle provides information on funding opportunities, strategies for vehicle acquisition, information on acquisition procedures for different states, links to further information sources, …
    • Rural Transit Achievements: Assessing the Outcomes of Increased Funding for Rural Passenger Services Under SAFETEA-LU
      Transit Cooperative Research Program (TCRP) Research Results Digest 93
      KFH Group; Transportation Research Board (TRB)
      This digest summarizes the results of TCRP Project J-6, Task 71. The objective of this research report is to provide useful data and information on the changes in rural public and intercity bus transportation that have resulted from the increases in funding …
    • Rural Transportation Safety and the Strategic Highway Safety Plan: An Examination of Select State Programs and Practices
      More, A., Munnich, L.; Center for Excellence in Rural Safety, University of Minnesota
      This report summary examines the current state of safety planning through interviews and a comprehensive review of the newly mandated strategic highway safety plans (SHSPs) and supporting documents from six states representing different U.S. regions: Alabama, Idaho, Maryland, Minnesota, Vermont, and Washington.
    • TCRP Synthesis 94: Innovative Rural Transit Services
      This synthesis highlights transit and rural intercity bus service responses to changing rural community transportation needs. The report includes an emphasis on the innovative and/or entrepreneurial spirit, the innovator, and the conditions required for innovation. View Report

       

    • Toolkit for Estimating Demand for Rural Intercity Bus Services
      The CD-ROM is included with the print version of the report and is also available for download from TRB’s website as an ISO image. Links to the ISO image and instructions for burning a CD-ROM from an ISO image are provided below.  View Document
      A Microsoft PowerPoint presentation that provides some background on the model and …
    • Toolkit for Operating a Rural Transportation Voucher Program (w/ CD Accompaniment)
      Association of Programs for Rural Independent Living; 2008
      This publication provides information about transportation voucher programs at ten sites located throughout the United States. While the voucher programs discussed are oriented to people with disabilities, much of the information included is applicable for transportation voucher programs in general.  View PDF
    • Transportation Services for People with Disabilities in Rural and Small Urban Communities
      Summary (Full text on CD-ROM)
      August 2006
      This publication provides an abbreviated summary of a final report of the same title, prepared for a contract project funded by Easter Seals Project ACTION. The full report contains exemplary programs, useful contacts and documentation of the research methodologies used during the project.
  15. Safety
    • AARP Take a Walk: AARP Driver Safety & Mobility Options
      08Walking is the oldest and most basic form of travel. Walking is the second most used method of transportation. It is the primary way that people connect to other means of travel (e.g., driving, public transportation, etc.). In this booklet, AARP provides a quiz to test your knowledge about staying safe.
    • Assisting Passengers with Alzheimer’s and Dementia
      This publication provides information, tips and resources for bus operators assisting passengers with Alzheimer’s and Dementia. Operators who are aware of the challenges that individuals with dementia and their caregivers face, are better able to recognize dementia symptoms and ensure a safe trip for all riders.
      View Report
       
    • Busing on the Lookout: Transit & Motorcoach
      Bus drivers and bus station employees are in a critical position to help combat human trafficking. Traffickers recruit victims at bus stops or bus stations and utilize buses in transporting them, either following an initial online recruitment—when they are using a bus to bring their victims to them—or using a bus to take their victims …
    • Dementia Awareness and Transportation
      This publication provides information, tips and resources for public transportation providers on dementia awareness. It is important to create networks that allow individuals with dementia to be supported in their homes and communities as they age. Public transportation drivers and providers who are aware of the challenges that individuals with dementia and their caregivers face …
    • Health Impacts of Unlimited Access to Networked Transportation in Older Adults
      Authors: Leslie Saxon, MD, Rebecca Ebert, and Mona Sobhani, PhD
      Author affiliations: USC Center for Body Computing, Keck School of Medicine, University of Southern California, Los Angeles, CA, USA
      Correspondence to: Leslie Saxon saxon@usc.edu
      Background
      Transportation barriers in older adults with chronic disease can lead to adverse outcomes like inability to access care and social isolation. Networked transportation can potentially …
    • Improving Pathways to Transit for Persons with Disabilities
      Persons with disabilities can achieve a greater degree of freedom when they have full access to a variety of transit modes, but this can only be achieved when the pathways to transit – the infrastructure and conditions in the built environment – allow full access to transit stops, stations, and vehicles. Since passage of the …
    • June 5, 2019: Lifts, Ramps, and Securements
      2019 FPTA/FDOT/CUTR Professional Development Workshop
      Presenter: Ken Thompson, Easterseals Project Action
      Using lifts, ramps, and securement features on public transportation vehicles takes knowledge and practice on the part of operators, customers, and transit managers. The Americans with Disabilities Act (ADA) requires that transit staff be trained to proficiency on the operations of these vehicle features. This session …
    • Pedestrian Safety Guide for Transit Agencies
      U.S. Department of Transportation
      Federal Highway Administration
      2008
      The guide is intended to provide transit agency staff with an easy-to-use resource for improving pedestrian safety. The guide includes a variety of approaches to address common pedestrian issues that are likely to arise near transit stations, bus stops, and other places where transit (bus or rail) is operated. It …
    • Role of Public Transportation in a Natural Disaster State of Emergency Declaration
      Authors: Jodi Godfrey, Gennaro Saliceto, and Roberta Yegidis, Center for Urban Transportation Research
      Destructive natural disasters such as hurricanes or other extreme weather events challenge many industries, especially the public transit industry. The 2017 hurricane season proved to be tumultuous, with three major hurricanes devastating the United States in less than 2 months. The challenges faced in …
    • Seizure Disorder Awareness for Transportation
      A guide for transportation operators and customers that provides an overview of epilepsy and seizure facts, what to do in case of seizure, tips for passengers, and when to call 911.
      View Report
       
  16. Training
    • Delivering Knock-Your-Socks-Off Service Fourth Edition
      Performance Research Associates, Inc. 2007
      Written in the same accessible and humorous style that made this book a classic, the fourth edition features fresh anecdotes and never-before-seen illustrations, as well as brand-new chapters on important topics including the generational divide, serving customers around the globe, and communicating effectively with coworkers across functions in other departments.
    • June 5, 2019: Reasonable Modification to Policy and Practice
      2019 FPTA/FDOT/CUTR Professional Development Workshop
      Presenter: Ken Thompson, Easterseals Project Action
      Has the USDOT final rule for reasonable modifications/accommodations to policies, practices and procedures to avoid discrimination been cause for concern at your agency? This session will explore the background for this rule and show how most transit agencies have been making reasonable modifications for customers with …
    • Training Package for Scheduling & Dispatching for Rural Transit Systems
      National Rural Transit Assistance Program (National RTAP)
      2009
      Schedulers and dispatchers play a vital role in rural transportation: interacting with customers, drivers, and co-workers, and reflecting the company values to the public. The Training Package for Scheduling and Dispatching in Rural Transit Agencies identifies the core competencies needed to be a successful rural transit system scheduler or …
    • Transportation Safety Institute: Emergency Management-Instructor Guide–Bus Operator Training Program
      Federal Transit Administration; 2002
      This Instructor’s Guide contains detailed information about the skills need to safely drive a transit bus. It is presented as a script for the instructor to follow with questions for participant interactions. The guide may also be used as a reference for developing your own bus operator course.
    • Trench Safety Awareness Training
      CDC/NIOSH; 2006
      Trench facilities are entirely preventable. This CD raises awareness of the risks and precautions in trenching and excavation operations to assist your training efforts.
  17. Transit Equipment
    • Best Practices Spotlight Article: Wheelchair Charging at Transit Stations and on the Bus
      While forms of chairs on wheels have been around for centuries, and motorized wheelchairs have been around since the early 1900s, electric wheelchairs were first mass-produced in the 1950s. These mobility aids are also known as power chairs and electric powered wheelchairs (EPWs). Although data are limited, studies (2, 7) have estimated that between 5-23% …
  18. Transportation Planning
  19. Transportation Technology
    • Feasibility Study on the Use of Personal GPS Devices in Paratransit
      Cevallos, Fabian ; Yuan, Quan; Wang, Xiaobo; Skinner, Jon; Gan, Albert
      The use of personal mobile GPS devices offers a potentially powerful use for paratransit. This research project explores the feasibility of using personal mobile GPS devices to help develop more efficient paratransit services.  View PDF
    • TCRP Report 132 Assessment of Hybrid-Electric Transit Bus Technology
      Transportation Research Board (TRB)
      Transit Cooperative Research Program (TCRP) Report 132
      Clark, Nigel N.; Zhen, Feng; Wayne, W. Scott
      The objective of this research was to develop guidelines to assist transit managers in the assessment, selection, and implementation of hybrid-electric technology options for transit buses. Two distinctly different driving forces exist for the adoption of advanced transit bus …
    • TCRP Report 134—Transit, Call Centers, and 511: A Guide for Decision Makers
      Federal Transit Administration (FTA); Transportation Research Board
      This report provides a comprehensive review of the operational characteristics of 511 telephone traveler information systems and how 511 systems interact with transit system call centers. This report inventories existing 511 systems throughout the country, documents the extent of transit participation and transit agency experiences with 511, and presents …
    • TCRP Report 72: Simulators and Bus Safety: Guidelines for Acquiring and Using Transit Bus Operator Driving Simulators
      Transportation Research Board; 2002
      This report provides guidance to public transportation managers and other professionals in the selection of technology that is appropriate for the needs, size, and type of their operations. Though the focus is on rural and small urban operations, study findings also have some application to larger urban transit operations. The guidebook can …
    • TCRP Report 76: Guidebook for Selecting Appropriate Technology Systems for Small Urban and Rural Public Transportation Operators
      Institute for Transportation Research and Education, TRB; 2002
      This report provides guidance to public transportation managers and other professionals in the selection of technology that is appropriate for the needs, size, and type of their operations. Though the focus is on rural and small urban operations, study findings also have some application to larger urban transit …
    • TCRP Synthesis 104 Use of Electronic Passenger Information Signage in Transit
      Schweiger, Carol; 2013
      The primary focus of the Synthesis is on determining the experience that transit agencies have had with deploying electronic signage to provide transit information in the United States and abroad, and the process that agencies are using to decide to deploy information through this dissemination channel to serve the needs of their customers.  …
    • TCRP Synthesis 43: Effective Use of Transit Websites
      Schaller, Bruce; Transportation Research Board; 2002
      This synthesis will be of interest to transit agency professionals and the consultants who work with them in dealing with website design. Transit executives and website managers and designers can use this report to learn from the experiences of other agencies and to compare their own experiences with those of …
  20. Vehicle Maintenance
    To download or access the resources available by topic, click on the title to below.

    1. Alcohol & Drugs
       

      • Clean, Sober & Safe (DVD)
        Presented by FDOT and the Substance Abuse Management Oversight & Technical Assistance Program at CUTR; 2007
        Clean, Sober & Safe Handbook
        The viewer is educated on the detrimental effects that the five prohibited drugs and alcohol can have on the mind and body and given an overview of the drug and alcohol testing program.
        View Online Video
      • Prescription for Safety
        Produced by Diana Byrnes/CUTR
        Funding provided by the Florida Department of Transportation
        2010
        A Prescription for Safety is a short video addressing guidelines for the safe and effective use of Rx and OTC medications among safety-sensitive employees. Not a regulatory training requirement, but certainly an FDOT “best practice.” Available for Viewing on YouTube
      • REACT – Reasonable Suspicion Drug and Alcohol Testing Decision Training for FTA Covered Supervisors
        Presented by FDOT and the Substance Abuse Management Oversight & Technical Assistance Program at CUTR; 2011
        REACT Instructor Guide
        REACT Participant Workbook
        REACT – Reasonable Suspicion Drug and Alcohol Testing Decision Training for FTA Covered Supervisors is a training video that, when used in conjunction with the Participant Workbook and Instructor’s Guide, meets the FTA supervisor reasonable suspicion …
    2. Americans with Disabilities Act
      • ADA and the FTA: Improving Transit Access for People with Disabilities
        Transit opens doors to jobs, education, social connections and other opportunities. Since the Americans with Disabilities Act passed in 1990, the transit industry has worked to make buses and trains accessible to all. Learn more about their efforts and how FTA helps transit agencies comply with the ADA.  View Video
      • Assisting Passengers with Alzheimer’s and Dementia
        This publication provides information, tips and resources for bus operators assisting passengers with Alzheimer’s and Dementia. Operators who are aware of the challenges that individuals with dementia and their caregivers face, are better able to recognize dementia symptoms and ensure a safe trip for all riders.
        View Report
         
    3. Commercial Drivers License
      • Dispatching
        • Driver Training
          • A.C.C.E.S.S. Matters; Accessibility, Communication, Cooperation, Excellence, Sensitivity and Service
            Easter Seals Project ACTION, 2009
            Designed for fixed-route bus operators, this new training course will assist bus operators in their understanding of law and the basics of good customer service to passengers with disabilities.
            This combo DVD/CD set is a training course for transit operators focusing on serving customers with disabilities. Designed for use as a one-hour …
          • Defensive Driving 15-Passenger Vans (DVD)
            Employee handbooks available. Coastal Training Technologies, 2005
            Available In English and Spanish
            Driving 15-Passenger vans requires certain safety precautions. Understanding why these types of vans need special care will get you and your passengers to your destinations safely.
            View YouTube Video
             
          • Driven to Distraction (DVD)
            Employee handbooks available. Coastal Training Technologies, 2008
            Available In English and Spanish
            This groundbreaking program illustrates just how dangerous distracted driving can be. The main character is the embodiment of the various distractions that accompany drivers. Watch as he gleefully plots and plans to take attention from the road. The impact of this program is powerful and …
          • Driving Professionally and Defensively
            Minnesota Department of Transportation 2003
            Produced by the Minnesota Department of Transportation, Driving Professionally and Defensively is a DVD video that provides a thorough overview for bus operators on driving, acting and dressing professionally, detailed instructions on performing a pre-trip bus inspection, and defensive driving techniques such as using your mirrors to overcome blind spots.
             
          • Emotional Wreck (DVD)
            2009 Handbook also available
            2009
            Aggressive driving is a contributor to 6,800,000 crashes and 1,500 deaths annually! Watch as the narrator rides shotgun or in the backseat with four main characters and cajoles them to swerve, tailgate, run red lights, use the emergency lane and even escalate their emotions in to road rage.
            Preview Video
          • FDOT Pre-Trip and Triennial Maintenance Review
            Pre-trip
            This video presents guidelines that transit agencies can use when developing their own pre-trip/post-trip inspection procedures.  These guidelines serve as a sample of best practice methods for inspecting vehicle components generally found on Type II vehicles.
            https://vimeo.com/aecomvizstudio/review/424871401/e267abb387
            Triennial Maintenance Review
            This video presents a sample vehicle safety inspection performed during a transit agency’s Triennial Maintenance Review.  The video …
          • NSCSI Transporting Passengers
            National Safety Compliance Services, Inc. 2008
            This video is one in a series of Professional Safety Training Videos from National Safety Compliance Services, Inc.
          • Weather Wise: Driving Tips for Bad Road Conditions (DVD)
            Lancer Insurance 2005
            A training video depicting bad weather conditions and what safety measures are needed to protect the driver and passengers.
        • Emergency Procedures
          • The Mark (DVD)
            National Transit Institute 2006
            A fast-paced training video depicting a fictionalized version of an all-too-real threat against an average metropolitan transit system. It demonstrates to transit employees how asking the right questions and following their instincts when faced with suspicious and unusual circumstances could ultimately mean the difference between life and death.
            View Online Video
        • Management
          • Passenger Assistance
            • Assisting Passengers with Alzheimer’s and Dementia
              This publication provides information, tips and resources for bus operators assisting passengers with Alzheimer’s and Dementia. Operators who are aware of the challenges that individuals with dementia and their caregivers face, are better able to recognize dementia symptoms and ensure a safe trip for all riders.
              View Report
               
            • Problem Passengers: Managing Difficult Passengers & Situations
              Problem Passengers: Managing Difficult Passengers & Situations portrays many of the challenging situations front line rural transit staff may face, such as angry passengers, fare refusals, passengers under the influence, sexual advances, weapons on the vehicle, offensive odors, passengers with dementia, and more. The training explains appropriate driver responses for each of these situations.
              The course …
            • The QRT MAX Training Program—Training Kit included
              Q’Straint: 2010
              The Q’Straint training program and this training kit have been developed in order to assist you and your organization in training your drivers, operators and attendants to safely and properly use the Q’Straint wheelchair and occupant securement systems.  View Video on YouTube
            • Webinar: Lessons Learned From Lane Transit District’s Service Animal Pilot Program
              Did you miss the Lessons Learned From Lane Transit District’s Service Animal Pilot Program webinar? The recording is available: https://www.youtube.com/watch?v=GeyuHOr1gmw
              Learn more about LTD’s Service Animal Program: https://www.ltd.org/latest-news/ltds-receives-national-attention-for/
              Service animal requirements and the full Service Animal Pilot Program report can be found at www.LTD.org/animals-on-the-bus/.
          • Public Relations
            • Careers in Transit
              University of South Florida (USF), National Center for Transit Research (NCTR)
              Public transportation has often been referred to as “the accidental occupation” because most people are not aware of the many good career opportunities that exist in the field of transit. This fast-paced DVD is designed to be seen by high school and college students who …
          • Risk Management
            • RTAP Training
              • Safety
                • 60 Minutes: “The Science of Sleep”
                  Leslie Stahl
                  Airdate: 3/16/2008
                  CBS Broadcasting Inc. (C)
                  DVD
                  Fatigue is a critical element in driver reaction times. It is important for all drivers to have a firm understanding of fatigue awareness. Lesley Stahl finds out why we sleep and learns that sleep is as important to our health as nutrition and exercise.
                  Video excerpt: (Courtesy of cbsnews.com)
                  “The testing for …
                • ADA and the FTA: Improving Transit Access for People with Disabilities
                  Transit opens doors to jobs, education, social connections and other opportunities. Since the Americans with Disabilities Act passed in 1990, the transit industry has worked to make buses and trains accessible to all. Learn more about their efforts and how FTA helps transit agencies comply with the ADA.  View Video
                • Bloodborne Pathogens: First Responder (DVD)
                  Employee handbooks (English/Spanish) available.
                  Coastal Training Technologies, 2008
                  Let this program help you meet the annual training requirement for any employee who can be reasonably expected to be exposed to blood or bodily fluid on the job and use it to prepare all employees to deal safely with this type of exposure. This will give all viewers …
                • Bloodborne Pathogens: Just the Facts (DVD)
                  Employee handbooks (English/Spanish) available.
                  Coastal Training Technologies, 2008
                  Let this program help you meet the annual training requirement for any employee who can be reasonably expected to be exposed to blood or bodily fluid on the job and use it to prepare all employees to deal safely with this type of exposure. This will give all viewers …
                • Bloodborne Pathogens: Know the Risk (DVD)
                  Employee handbooks (English/Spanish) available.
                  Coastal Training Technologies, 2007
                  Complies with annual training requirements (OSHA 1910.1030) and teaches all employees common sense guidelines to protect themselves from the serious threat of bloodborne disease in the workplace.  Preview Video
                • Bloodborne Pathogens: Protect Yourself (DVD)
                  Employee handbooks (English/Spanish) available.
                  Coastal Training Technologies, 2007
                  This informative program covers precautions concerning bloodborne pathogens, making it ideal for workers who are on the scene of accidents. It will provide your employees with elementary information on bloodborne diseases.  Preview Video
                • Dealing with Stress (DVD)
                  Employee handbooks (English/Spanish) available.
                  Coastal Training Technologies, 2008
                  It cannot be stressed enough: feeling strong and well-rested make your employees not only happy but also efficient. Through this award-winning program, both you and your employees gain ways to minimize stress, relax more and achieve company goals with more ease. The program highlights the stressful scenarios unique to …
                • FTA Human Trafficking Panel Video
                  Recently, FTA’s Office of Transit Safety and Oversight hosted a panel discussion on human trafficking during the 2019 FTA Joint State Safety Oversight and Rail Transit Agency Workshop. Speakers included FTA, the A21 Campaign, Southwest Transit Association, and American Public Transportation Association.
                  Watch the full video for information, training, and other resources on human trafficking and …
                • Heat Stress for Public Employees: Seeing Red (DVD)
                  Employee handbooks (English/Spanish) available.
                  Coastal Training Technologies, 2008
                  Heat stress, heat stroke, heat rashes, heat cramps – all are dangerous to your employees. This training DVD will give them the knowledge they need to avoid the dangers of working in hot, humid conditions.  Preview Video
                • Infectious Disease Awareness and Prevention (Instructor Package-CD)
                  Rutgers/NTI 2004
                  This course is targeted at transit employees who work directly with the public and those responsible for cleaning, servicing and maintaining transit vehicles.
              • Training
                • Essential Skills for Trainers Participant’s Workbook & Facilitator’s Handbook w/ DVD Training Module
                  National RTAP; 2012
                  Abstract: The Essential Skills for Trainers module can be used in two ways: as a course that will teach you important principles and techniques of training, or as a manual that will take you through the steps of preparing to conduct your next training session. The program explores a number of topics, including …
                • FDOT Pre-Trip and Triennial Maintenance Review
                  Pre-trip
                  This video presents guidelines that transit agencies can use when developing their own pre-trip/post-trip inspection procedures.  These guidelines serve as a sample of best practice methods for inspecting vehicle components generally found on Type II vehicles.
                  https://vimeo.com/aecomvizstudio/review/424871401/e267abb387
                  Triennial Maintenance Review
                  This video presents a sample vehicle safety inspection performed during a transit agency’s Triennial Maintenance Review.  The video …
              • Transportation Planning
              • Vehicle Maintenance
                • FDOT Pre-Trip and Triennial Maintenance Review
                  Pre-trip
                  This video presents guidelines that transit agencies can use when developing their own pre-trip/post-trip inspection procedures.  These guidelines serve as a sample of best practice methods for inspecting vehicle components generally found on Type II vehicles.
                  https://vimeo.com/aecomvizstudio/review/424871401/e267abb387
                  Triennial Maintenance Review
                  This video presents a sample vehicle safety inspection performed during a transit agency’s Triennial Maintenance Review.  The video …