(CD Accompaniment) National Rural Transit Assistance Program (RTAP); 2011 Abstract: This resource focuses on teaching transit staff that interact with customers the importance of customer service, as well as providing them with the tools and training they need to provide excellent customer service regardless of the situation or who the customer may be. This learner’s.. read more →

Easter Seals Project ACTION, 2009 Designed for fixed-route bus operators, this new training course will assist bus operators in their understanding of law and the basics of good customer service to passengers with disabilities. This combo DVD/CD set is a training course for transit operators focusing on serving customers with disabilities. Designed for use as.. read more →

FL RTAP; 2000 Video Segment includes: Trading Places (23 minutes) Passenger Assistance Techniques (22 minutes) Nobody is Burning Wheelchairs (18 minutes) Quality Customer Service (22 minutes) A Most Precious Cargo (11 minutes) read more →

Performance Research Associates, Inc.; Zemke, Ron; Anderson, Kristin 1997 This guide is for managers in coaching their employees to success and providing customers with exemplary service. read more →

Lancer Insurance 1996 This video equips the driver with the tools necessary in providing quality customer service and safety to passengers. read more →