Date and Time: April 30, 2026 at 11:00am-12:00pm

Description

Are phone calls with a particular customer, client, or colleague leaving you feeling stressed, frustrated, and depleted? This focused 60-minute training session provides you with the tools to transform these interactions. Learn proactive preparation techniques, calming methods, and key phrases to manage frustration and achieve positive outcomes – even when dealing with challenging callers.

Recording