Transit agencies often promote drivers to work dispatch, communications, and in other key positions and need assistance with office skills. In today’s rapidly evolving job market, employers consistently emphasize the critical need for strong employability skills, which enable individuals to effectively navigate workplace dynamics, collaborate, and adapt to change. This webinar series will address the challenges by providing transit agency personnel with practical knowledge and actionable strategies to enhance their employability skills.

The following training sessions are open for registration.  Seperate registration is required for each training.

Hidden Signals: Mastering Your Body Language for Better Communication

Date and Time: April 2, 2026 at 11:00am-12:00pm (ET)

Are you unknowingly sabotaging your communication? Often, the problem isn’t what you’re saying, but how you’re saying it and what your body is portraying. During this session, we’ll explore how unconscious gestures, posture, and eye contact can sabotage your communication. You’ll learn to identify common body language signals, understand their potential meanings, and develop strategies for mastering your own body language.

Hidden Signals Webinar Recording

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Take Control of Your Schedule: Managing Calendars and Appointments

Date and Time: April 7, 2026 at 2:00-3:00pm (ET)

Effective management of calendars and appointments is crucial for generating strong teamwork, boosting personal productivity, and ensuring smooth collaboration. In this practical one-hour session, you will learn how to leverage digital calendars to stay organized, handle appointments, and coordinate tasks efficiently, whether for yourself, a team, or an executive. You will gain concrete strategies for organizing your schedule and managing others’ calendars, including what to include or omit in invitations, how to handle recurring events and last-minute changes, and tips for managing multiple calendars effortlessly. By the end of this session, you will have basic best practices and tips to simplify your workflow and confidently manage your schedule.

Recording is coming soon.

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Navigating Modern Cyber Threats

Date and Time: April 8, 2026 at 3:00-4:00pm:

In this webinar, we will focus on the primary threats targeting individuals and organizations in today’s world. We will explore the mechanics of common attacks, such as ransomware, phishing, and social engineering, and identify the red flags used by modern threat actors to exploit human psychology. Attendees will have a clear understanding of how these threats operate and the immediate, practical steps needed to neutralize them.

There is no recording available for this event.

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Writing Successful Grant Proposals: Part 1

Date and Time: April 21 @ 10:00 – 11:30am
Presenter: Carol Wright Kenderdine, Easterseals Project Action

Join us as we discuss the basics of grant writing and how to craft compelling proposals. This session will cover topics such as grant writing basics and terminology, steps to crafting a successful grant proposal, and common sections included in requests for funding.

Recording is coming soon.

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Writing Successful Grant Proposals: Part 2

Date and Time: April 23, 2026 at 10:00 – 11:30am
Presenter: Carol Wright Kenderdine, Easterseals Project Action

Join us as we continue our discussion of the basics of grant writing and how to craft compelling proposals. This session will cover submitting grant proposals on a tight deadline, proposal writing dos and don’ts, and common reasons grants are declined.

Recording is coming soon.

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Clear Calls, Better Service: Telephone Etiquette for Transit Professionals

Date and Time: April 28, 2026 at 11:00am-12:00pm

In the transit industry, every call is an opportunity to reinforce safety, reliability, and passenger trust. This concise, 30 minute webinar is designed for customer service agents, operations staff, and supervisors who answer phones daily. Using proven best practice frameworks we’ll walk through the core elements of effective telephone communication that keep passengers informed, calm, and satisfied.

Telephone Etiquette for Transit Professionals webinar recording

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Taming the Tough Phone Call

Date and Time: April 30, 2026 at 11:00am-12:00pm

Are phone calls with a particular customer, client, or colleague leaving you feeling stressed, frustrated, and depleted? This focused 60-minute training session provides you with the tools to transform these interactions. Learn proactive preparation techniques, calming methods, and key phrases to manage frustration and achieve positive outcomes – even when dealing with challenging callers.

Taming the Tough Call webinar recording

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Leadership Essentials: Mastering Delegation and Accountability

Date and Time: May 6, 2026 at 10:00-11:00am

Join Florida RTAP for a one-hour interactive webinar focused on the interpersonal skills vital for effective transit management. For rural transit agencies, clear communication and strong leadership are the backbones of a safe and efficient operation. This session will dive into the “how-to” of building a high-performing team by mastering two critical leadership pillars: assigning responsibilities and holding team members accountable. As transit systems often operate with lean staffs, every role is crucial. Participants will learn practical strategies to move beyond simply giving orders to effectively delegating tasks based on skill sets and operational needs. We will also address the often-challenging task of accountability, providing a framework for setting clear expectations and delivering constructive feedback that fosters a culture of “Safety Ahead of Schedule.”

Mastering Delegation and Accountability webinar recording