Date and Time: April 28, 2026 at 11:00am-12:00pm Description In the transit industry, every call is an opportunity to reinforce safety, reliability, and passenger trust. This concise, 30 minute webinar is designed for customer service agents, operations staff, and supervisors who answer phones daily. Using proven best practice frameworks we’ll walk through the core elements.. read more →
Date and Time: April 30, 2026 at 11:00am-12:00pm Description Are phone calls with a particular customer, client, or colleague leaving you feeling stressed, frustrated, and depleted? This focused 60-minute training session provides you with the tools to transform these interactions. Learn proactive preparation techniques, calming methods, and key phrases to manage frustration and achieve positive.. read more →
Date and Time: May 6, 2026 at 10:00-11:00am Description Join Florida RTAP for a one-hour interactive webinar focused on the interpersonal skills vital for effective transit management. For rural transit agencies, clear communication and strong leadership are the backbones of a safe and efficient operation. This session will dive into the “how-to” of building a.. read more →
Description Date and Time: April 2, 2026 at 11:00am-12:00pm (ET) Are you unknowingly sabotaging your communication? Often, the problem isn’t what you’re saying, but how you’re saying it and what your body is portraying. During this session, we’ll explore how unconscious gestures, posture, and eye contact can sabotage your communication. You’ll learn to identify common body.. read more →