Authors: Jodi Godfrey, Gennaro Saliceto, and Roberta Yegidis, Center for Urban Transportation Research Destructive natural disasters such as hurricanes or other extreme weather events challenge many industries, especially the public transit industry. The 2017 hurricane season proved to be tumultuous, with three major hurricanes devastating the United States in less than 2 months. The challenges faced.. read more →

Authors: Steven Polzin, Ph.D., Program Director, Mobility Policy Research; and Jodi Godfrey, Senior Research Associate, Center for Urban Transportation Research Florida has seen dramatic ridership declines in the past four years. These declines are over two times more severe than those for the nation and have continued thru 2018. The declines are pervasive with the.. read more →

Problem Passengers: Managing Difficult Passengers & Situations portrays many of the challenging situations front line rural transit staff may face, such as angry passengers, fare refusals, passengers under the influence, sexual advances, weapons on the vehicle, offensive odors, passengers with dementia, and more. The training explains appropriate driver responses for each of these situations. The.. read more →

TRB’s Transit Cooperative Research Program (TCRP) Synthesis 133: Administration of ADA Paratransit Eligibility Appeal Programs identifies ADA eligibility appeal processes and documents current practices of transit systems. ADA paratransit eligibility appeal programs allow appellants the opportunity to present new information not provided or available during the initial eligibility decision that may warrant a change in.. read more →

TRB’s Transit Cooperative Research Program (TCRP) Synthesis 135: ADA Paratransit Service Models provides information about current Americans with Disabilities Act (ADA) compliant paratransit service models and the underlying reasons why specific transit agencies have opted to keep or change their service model. ADA paratransit demand continues to grow while resources are dwindling. For that reason,.. read more →