Problem Passengers: Managing Difficult Passengers & Situations portrays many of the challenging situations front line rural transit staff may face, such as angry passengers, fare refusals, passengers under the influence, sexual advances, weapons on the vehicle, offensive odors, passengers with dementia, and more. The training explains appropriate driver responses for each of these situations. The.. read more →

Easter Seals Project Action A pictorial guide to successful bus travel, designed for people who cannot read or do not use English. Depicts everything from planning a trip to exiting a bus on fixed routes and paratransit systems. Includes audio CD. read more →

NTI, USDOT, Rutgers Haider, Renee; Kozub, Christopher; Moy, Adrian; Partee Tracey The safety and security of transit employees and the public is a primary concern for transit agencies. This course was developed in response to a need for front-line employee and supervisory training on preventing, responding to, and recovering from workplace violence incidents.01 read more →

TRB’s Transit Cooperative Research Program (TCRP) Report 139: Guidebook for Recruiting, Developing, and Retaining Transit Managers for Fixed-Route Bus and Paratransit Systems explores resources for fixed-route bus, general public demand response, and Americans with Disabilities Act (ADA) paratransit systems resources to assist in the recruitment, development, and retention of managers. The Guidebook is accompanied by.. read more →

Transit Cooperative Research Program (TCRP) Research Results Digest 93 KFH Group; Transportation Research Board (TRB) This digest summarizes the results of TCRP Project J-6, Task 71. The objective of this research report is to provide useful data and information on the changes in rural public and intercity bus transportation that have resulted from the increases.. read more →