A “Gold Star” Moment to Share

Charlotte County Transit - operator assisting passenger on a liftAs part of the RTAP community, we are interested in sharing your agency news, best practices, and success stories through our RTAP quarterly bulletin. We know every transit agency has numerous success stories, which may be beneficial to others, and we want you to share yours! You may not realize how innovative you truly are. We are looking for your “gold star” moments where an employee went above and beyond, where you exceeded customer expectations, training successes, or any other story that will highlight the great work being done throughout Florida’s rural transit community. As an example, transit agencies traditionally celebrate an operators years without an accident, but when we add ALL of the agency’s years without an accident, that’s a big number. How many cumulative operator years without an accident can your agency boast?

Together we are stronger than one agency – let’s help each other improve.


Featured “Gold Star” Moments

2021 Florida Vaccination Numbers
2021 Florida Vaccination Numbers
A special thank you to our transit partners for their efforts in assisting the community to receive their COVID-19 vaccinations. As of June 15, the following agencies provided over 13,500 vaccine trips to more than 5,000 passengers.
Palm Tran Connection Donated Retired Vehicle to SouthTech Schools
Palm Tran Connection Donated Retired Vehicle to SouthTech Schools
Palm Tran Connection donated three retired paratransit vehicles to SouthTech Schools.
MCAT Assists with Transporting Meals
MCAT Assists with Transporting Meals
MCAT has been assisting Manatee County Neighborhood Services and the community by transporting meals from the Meals on Wheels Warehouse to a local church food pantry location.
MV Transportation Community Outreach
MV Transportation Community Outreach
Staff developed a safety board to educate the community about pedestrian safety and distracted driving.
PSTA Bus Operator Goes the Extra Mile
PSTA Bus Operator Goes the Extra Mile
PSTA bus operator goes above and beyond to help a community member with cleaning and restoring his home.
MCAT Operator Goes Above and Beyond
MCAT Operator Goes Above and Beyond
Harry Quinter demonstrated his commitment to his passenger’s safety.
Customer Service Success at VOTRAN
Customer Service Success at VOTRAN
VOTRAN received an email from a citizen regarding the possible placement of a new bus stop in front of the Port Orange YMCA